Travel Administrator

Job Description

Travel Administrator£20,000Hybrid Role - WFH/Manchester City CentreHave you worked in the travel or tourism sectorIf so, we want to hear from youThe CompanyOne of the UKs leading and top awarded online travel operators. A pioneering industry disrupter that has enjoyed huge growth throughout the last 20 years. Due to expansion and getting ready for the 2022 summer travel season, we are on the lookout for provenand experienced Travel Administrator to join our established and expanding teamThe JobThis is an exciting opportunity to join a multi-cultural and multi-lingual team that forms the backbone of our support function. You will be responsible for liaising with our suppliers to ensure the perfect customer experience. You will handle bookings,upload documents, provide back office support and work with internal departments to make sure our operation flows smoothlyBenefits of the Role:

• SalaryWe offer a basic salary of £20,000from when you start
• Flexibility We have ahybridworking model and can offer WFH for up to 4 days per week with at least one day in our Manchester city centreoffice per week
• Environment For those office days, we have a bright, open plan workspace to boast about featuring pool & ping pong tables, free fresh fruit daily and an office bar. Its a fun, vibrant and positive environment and somewhere you will beproud to come to
• Discounts The ultimate perk! Big discounts on holidays and free upgrades
• Holiday An extra day for your birthday
• Health We can offer a health plan scheme to save you money on dental, optical, physio and counselling and if the gym is your thingbenefit from our subsidised gym membership
• Travel We have a cycle to work scheme, subsidised travel and free parking spaces to make your commute that little bit easier
• Progression We are an expanding organisation that likes to promote and develop from within
• Invest Join our share incentive scheme and reap the rewards
• PlanTo help you plan for your retirement, we offer a matched pension
• Party We have a big Summer BBQ extravaganza to make the most of the 2 weeks of sun Manchester can boast and what better way to round the year out than with a HUGE festive bash
• Family Nothing is more important. We can give you enhanced maternity and paternity leave to help you when you grow your family
• Innovate We value the ideas of our employees and if you have bright ideas then we have open forums set up for you to discuss, create and innovate

What Are We Looking For:

• ExperienceYou will have past experience of working in a customer service or administrative role
• LanguageWe have roles available for English, Spanish, Portuguese & Greek speakers
• Skills You will have excellent attention to detail, be highly organised and self-motivated as well as having strong maths skills and competent IT experience
• Industry Whilst we are open to candidates from ANY industry, if you have worked in the travel or tourism industry then we would love to hear from you
• Location Whilst we have adapted to WFH, we still love to meet up in the office. You will need to be able to commute to Manchester City Centre at least once per week

Duties & Responsibilities:

• Ensurecustomer satisfaction by answering any queries professionally and in a positive manner
• Loading and maintaining contracts in our inhouse system
• Providing support to customers in resort by liaising with suppliers to resolve any issues quickly
• Repricing amended holidays
• Improving customer experience by feeding back any issues to other parts of the business
• Ensuring we always work in simple, efficient ways

Apply today to avoid missing outE:M:P: