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Senior Duty Manager - Nerf AX

Clifton Gray
Job LocationThe Trafford Centre
EducationNot Mentioned
Salary£24,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A fantastic opportunity has come available to join NERF ACTION XPERIENCE - Nerf’s UK Family Entertainment Venue and worlds only dedicated Nerf Retail store as their SENIORDUTY MANAGER.Opening this Summer, this brand new attraction will be located in Trafford Palazzo in Manchester. Our client is looking for an exceptional Duty Manager who can lead and motivate the team to deliver an amazing customer experience. You will be driven by customersatisfaction and success, leading by example from the front forward.We are looking for someone with a strong retail or leisure background who will be a key member of the management team. Using your prior leadership experience, you’ll be responsible for driving the teams forward both in the retail store and on the leisureside, creating a safe, secure environment of excellence and fun for guests.The ideal candidate will have strong leadership and coaching skills, a commercial mindset and be a great multitasker! You will be highly motivated, target driven and customer service oriented. You will lead by example and put customers/guests at the forefrontto develop a driven, successful team in order to maximise sales.Responsibilities of the role include:

  • Assisting the GM with all staffing levels and issues, i.e. absences, replacements and training to ensure smooth operation of the business
  • Prepare, monitor, delegate and action daily tasks
  • Responsibility for the opening and closing
  • Ensure that the highest possible levels of customer service are delivered by the team at all times.
  • Ensure any complaints are dealt with in a prompt and professional manner.
  • Ensure the team serves all products to company and brand specification
  • Actively drive the team’s knowledge of Top Sellers in the Retail store
  • Ensure that all customer queries are dealt with promptly and effectively
  • Achieve and maintain company standards on housekeeping, floor presentation and space planning
Offering a basic salary between £24,000 and £26,000 plus additional rewards and benefits, and also being an incredibly fun place to work!Being involved with one of the largest brands in the industry, this role is an excellent opportunity for someone who is looking for a new challenge and wanting to develop their career!This is a full-time position and shifts will be worked Monday to Sunday, including weekends and late evenings therefore flexibility is vital for this role and a DBS check may also be required.For the chance to be a part of this amazing new venture please send your CV to Stephanie Jones to be considered or call for further information!

Keyskills :
Customer ServiceLeadershipLeisureManagementRetail

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