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| Job Location | Team Valley Trading Estate |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
* Salary up to £26k, depending on experience* Working hours Monday to Friday, 9am - 5pm* Permanent roleWHAT IS IN IT FOR YOU* Permanent role* Salary up to £26k, depending on experience* 25 days holiday plus statutory bank holidays* Working hours Monday to Friday, 9am - 5pm* Sick pay scheme* Access to discounts at retailers etc* Employee assistance app which includes wellbeing and counselling services* Employee of the month* Life assurance x4 annual salary (if you pay in to the pension scheme)THE BUSINESSWe have the pleasure of supporting a well-known print business who are seeking 3 Customer Service Coordinators to join them on a permanent basis, due to internal promotions within the business. They are very much a values led business with Integrity, Relationships,Accountability, Teamwork and Respect, being at the heart of everything they do. THE ROLEYou will be responsible for delivering a first class service to customers through excellent management of a portfolio of accounts, that you will be allocated. Youll also be required to have close interaction with planning/production/operations to ensure thebusiness provides a high level of customer service at all times. Your duties will include but not be limited to:* Efficient and effective continuous improvement on your portfolio of accounts* Delivering a high quality customer experience to each and every customer, in line with the business objectives and the departments overall targets and goals* To ensure and maintain the departments targets and KPIs are achieved through management of allocated accounts* Ensuring attention to detail is paramount and ability to accurately transfer data/pricing from point of order to invoicing* Ensuring aged stocks, pre-aged stocks, overdue reserves, unreleased report, WIP status, extras tracker & Pack works tasks are continually being monitored on their accounts to meet company KPIs* Identifying issues and recommending adjustments or resolutions in order to rectify any issues* Providing in a concise and timely manner, to both customers and members of the company* Work closely with the external account manager to meet customer needs and expectationsTHE PERSON* It is preferred that you have worked within the print/packing or FMCG sector* Strong commercial awareness and business acumen is essential* Computer literate, able to operate Microsoft Word, Excel and Outlook/Email* The ability to organise, plan and prioritise workload to achieve targeted KPIs* Ability to identify opportunities for process improvements* Ability to review procedures, ensuring they are fit for purpose and improve where requiredTO APPLYPlease send your updated CV to Kieran Gill or apply direct by calling Westray Recruitment Group