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Communications Executive

Robert Walters
Job LocationTeam Valley Trading Estate
EducationNot Mentioned
Salary30,000 - 49,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Job Title: Communications ExecutiveLocation: Gateshead (Fully Remote Working)Salary: £30,000-£49,000PermanentI am currently recruiting for 2 x Communications Executive roles to join a global professional services busines.This position plays a critical role in building ongoing customer relationships by providing strategic, easy to understand, customer-focused and timely operational messaging while leading the day-to-day management of the UK-based team.Key Responsibilities for the Communications Executive:

  • Write, edit, execute, and send customer communications on strategy and on time, as well as communications internally to ensure internal teams are ready to support the external customer change and/or impact
  • Proactively work with cross-functional/cross-organisational teams to effectively manage customer communication initiatives and objectives
  • Execute communications effectively across all available communications channels
  • Work in conjunction with our lines of businesses to develop a successful strategic operational communication calendar for customers
  • Maintain success metrics by assigned audience type for monthly brand consistency in image and voice in all communication touch points
  • Support and implement creative processes and solutions for better business outcomes and increase the Companys net promoter score
  • Ability to manage processes and programs
  • Performs other duties as assigned
Experience needed for the Communications Executive
  • Two to five years job related work experience required in Marketing or similar competency, with at least 2 years in communications
  • Excellent research, writing, and editorial skills, with demonstrated ability to communicate complex or technical information to the public
  • Ability to quickly understand, and respond to their needs
  • Experience with MS Office products including Outlook, Word, PowerPoint, and Excel
  • Strong consideration given for digital email skills and payments industry experience
Skills and Abilities for the Communications Executive
  • Excellent written and verbal communication skills are required, along with proven communication planning, execution, and measurement
  • Ability to influence and partner within
  • Persistent and relationship-focused
  • Experience in technical communication
  • Ability to respond to assignments with little or no notice, manage shifting priorities and operate in ambiguity
  • Must have the ability to handle conflicts and successfully manage multiple projects concurrently
  • Must be able to exercise sound judgement independently
  • Strong organisational and time management skills
  • Strong attention to detail and interpersonal skills
  • Some limited travel may be required
  • Email marketing experience, preferably Marketo is preferred.

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