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Technical Support Analyst - Field-Based

LANGHAM RECRUITMENT LIMITED
Job LocationTaunton
EducationNot Mentioned
Salary£28,000 - £32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Technical Support – Field based | £28,000 - £32,000 | EdTech | RemoteWe are looking for a Support Technician to join our client’s award-winning EdTech company to provide technical support technology rollouts and delivering great service to customers across the South West.Your primary duty will be delivering service roll outs and working with a range of technical and non-technical customers, so you’ll have a friendly communicative approach that works for both. You’ll be provided with a vehicle to perform the role.Key responsibilities:

  • Provide IT services for multiple levels of clients
  • Manage phone calls, emails and communication with all levels
  • Delivering high levels of customer experience for IT solutions
  • Manage customer expectations professionally and honestly
  • Effective and accurate management of incidents within the CRM
What we’re looking for:
  • 2 or more years of experience of a similar role in IT
  • Windows experience with working experience in alternative tech such as iOS, MacOS, ChromeOS
  • Working knowledge of supporting virtualization technologies i.e VMware or Hyper-V.
  • TCP/IP, DNS, DHCP, VPN, & VLAN.
  • Azure Cloud Services and Microsoft Active Directory.
  • Mobile Device Management [IBM Mass360, Sophos Mobile Control, VMWare Airwatch, Microsoft Intune]
  • Backup software (Arcserve, Veeam)
What’s on offer:
  • Starting basic salary of £28,000 - £32,000.
  • Company Vehicle
  • Family friendly and inclusive environment.
  • 25 days of annual leave (plus bank holidays).
  • Work with global thought leaders and grow your career in an ambitious and dynamic environment.

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