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Contract Helpdesk Support Analyst

Job LocationTaunton
EducationNot Mentioned
Salary£125.00 - £175.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Contract Helpdesk Support Analyst | £125 - £175 per day | Outside IR35 | 3 months | TauntonWe are looking for a Helpdesk Support Analyst to join our client’s award-winning company in Taunton, on a 3-month contract basis (view to go permanent if interested). You will be able to start immediately.The role is suitable to 1st and 2ndline support engineers.Your primary duty will be working with a range of technical and non-technical customers, so you’ll have a friendly communicative approach that works for both.Key responsibilities:

  • Provide IT services for multiple levels of clients
  • 1st line support and if experienced progressing to 2nd line support
  • Manage phone calls, emails and communication with all levels
  • Delivering high levels of customer experience for IT solutions
  • Manage customer expectations professionally and honestly
  • Effective and accurate management of incidents within the CRM
Desirable skills or exposure:
  • Logging and dealing with IT Support queries
  • Working knowledge of supporting virtualization technologies
  • TCP/IP, DNS, DHCP, VPN, & VLAN
  • Microsoft Active Directory
What’s on offer:
  • £125 - £175 per day Outside IR35
  • 3 month contract
  • Hybrid work options

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