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Technical Support Engineer Customer Support

Jonathan Lee Recruitment
Job LocationTamworth
EducationNot Mentioned
Salary£42,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you have electrical maintenance experience, and are you seeking a new job in Tamworth Jonathan Lee Recruitment is helping a collaborative company recruit a Technical Support Engineer (maintenance bias) and the role comes with a salary of £45,000 p/aand excellent benefits.As a Technical Support Engineer, you will provide timely, professional, and effective pre-sales and post-sale technical support from an electrical maintenance perspective. You will also support the production test area to resolve technical issues as theyarise.In your first few weeks in this Technical Support Engineer role, you can expect to:

  • Deal promptly with all post-sales technical support queries arising from internal or external customers, distributors and agents who need assistance in solving technical problems with products (of an electrical maintenance and diagnosis bias)
  • Deal with all warranty issues, including customer-returned items, liaising with suppliers and ensuring customer accounts properly reflect chargeable/non-chargeable warranty work
  • Check spare parts orders are picked and packed correctly
  • Support the production line to resolve issues, including wiring, programming of PLC & HMI, testing, mechanical fitting/assembly non-conformities and general quality
To apply for this Technical Support Engineer role, you will need a good understanding of PLC and HMI control systems . You will also require:
  • A good all-round electro-mechanical engineering background
  • An excellent understanding of customer expectations and how customers use the clients products on time
  • Good communication to talk through issues to customers directly
  • If you a bi-lingual, that would be very beneficial
As a vital team member and in return for your expertise, inclusive approach and commitment, well provide a favourable salary of up to £45,000 p/a and the chance to join a passionate and welcoming team.Wed love you to apply for this full-time Technical Support Engineer position in Tamworth, and were waiting to hear from you. Please contact Jonathan Lee Recruitment today.Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included

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