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Customer Services Operator

Willis Global Ltd
Job LocationTamworth
EducationNot Mentioned
Salary£25,000 - £29,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our client, a well-respected player in the Supply Chain & Logistics industry, offering a number of specialist services such as freight forwarding, customs clearance and warehousing, are looking to recruit a Customer Services Operator, to be based at offices in Tamworth, Staffordshire.On Offer:

  • An attractive salary up to £29,000 per annum, dependent on experience with yearly salary review
  • Monday to Friday working hours, 08:30 am - 5:30pm
  • 20 days annual leave (rising to 25) + Public holidays. Plus one Milestone Day per year to take as you wish
  • Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household.
  • Access to our Employee Discounts and Perks, which includes Grocery Shopping, Holidays, Movies, Sports, Wellness and many more.
  • After 1 year of service - Private Medical Scheme & Company contributions increase 9% for the Group personal Pension Plan.
Duties and Responsibilities:
  • Ensure customer Bookings are accurately taken and entered into operations system, International, National, and cross trade.
  • Booking deliveries in with customers.
  • Liaising with suppliers / Origin Offices.
  • Build strong relationships with customers.
  • Invoicing and administration.
  • Ensure Bookings made with Origin office.
  • Aid Credit Controllers with the collection of overdue payments from suppliers or clients.
To Be Considered:
  • Experience within a customer service orientated role, ideally within a freight forwarding / logistics environment
  • Be able to prioritise own workload but also be able to work as part of a team.
  • Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.
  • Have excellent communication skills over the telephone and e-mail.
  • Have experience with Excel reporting.
  • Have good team working skills.
  • Have good understanding of logistics processes and procedures.
For more details, please contact Willis Global -a leading Recruitment Consultancy for the Supply Chain & Logistics industry.Required skills
  • Customer Satisfaction
  • Customer Service
  • International Logistics
  • Logistics
  • Freight Forwarding

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