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Technical Support Advisor

Adecco
Job LocationTamworth
EducationNot Mentioned
Salary20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Support AdvisorTamworth£20.000PermanentAdeccos client based in Tamworth are recruiting for a customer service advisor to work in their small friendly team, This role will offer great benefits and a friendly working environment within an award winning people first company.If you are looking for a career within customer services that can offer you a work/life balance and hybrid working, then please apply!How will you make the difference...

  • With your fantastic communication skills and excellent telephone manner you will provide technical product support to our customers and your colleagues via different channels.
  • With your product and service expertise, you will investigate customer issues efficiently and effectively and provide quality, accurate and factual replies.
  • You will become the owner of the customer journey, ensuring that providing an outstanding customer experience is the primary focus in everything you do.
  • You will be able to easily identify any recurring issues and bring them to the attention of our Quality Assurance Team.
  • To drive continual improvement of service and knowledge, you will accurately record and maintain customer interactions.
  • You will share your knowledge, ideas and experiences with your colleagues and the wider team.
  • As a team player you will support the Customer Experience Manager and Team Leader with any other departmental needs as and when required.
What you will need to be able to make a difference...
  • Be a logical thinker and good at diagnosing faults.
  • An in-depth technical knowledge of products (full training will be provided)
  • Be able to prioritise tasks
  • Be a good listener and able to build a rapport with customers and colleagues
  • Be customer focussed and commercially aware.
  • Attentive to detail
  • Be able to work well within a team.
  • Experience working with Microsoft Office.
  • Experience of SAP B1 and Zendesk desired but not essential (full training will be provided)
Details about the role/Benefits
  • Monday to Thursday 8.30am to 5.00pm and Friday 8.30am to 4.30pm
  • Competitive salary
  • Benefits that include your very own VIP day, your Birthday off, healthcare, and additional annual leave days for service
  • Free Onsite Parking
  • Staff events
For further details please call the Sutton Coldfield Adecco Office on Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Keyskills :
Customer Serviceaccount managerInboundserviceretention

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