Design Support Engineer

Job Description

Job Description Job Title: Design Support EngineerAbout the role: The main purpose of the job is to provide design and technical support as part of the Product Design team and provide external support to the sales teams and that of our customers Since our incorporation in 1989 we have become a significantforce in the electrical accessory market. Were proud to be a British based, family-run business, with an excellent track record of listening to what our customers need. Based in the midlands at our purpose built 100,000sq ft head office and distribution centre,we design, develop, manufacture and distribute our ever-expanding product range throughout the UK.Department: Technical and QualityLocation/Branch: Tamworth (Head Office)Position reports to: Product Design ManagerLength of contract:Permanent Full Time Salary: CompetitiveMain duties Design* To support the design department in the creation of specification documentation and materials.* To project manage OEM and Sourcing projects from concept to completion.* To produce and design product literature such as instruction manuals and product markings using adobe software.* To produce exploded drawings/BOMs for technical documentation using Solidworks.* Participate in brainstorms and gather research to support new product concepts.* Maintain all supporting design documentation to ensure accurate hand over either to other teams within the UK or Far East.* Prepare for (and participate in when required) design reviews with Product Design Manager and/or Head of Product Development.* Undertake any other tasks deemed to be necessary to contribute to the efficiency and productivity of the design team.* To technically support the group of companies, in all aspects of design and development. Technical* Take an active, hands-on role to ensure products are qualified and tested to meet market demands and compliance requirements.* Manage and co-ordinate with test houses and laboratories to ensure products are compliant to all relevant standards.* Communicate between all teams within the technical/quality department to ensure effective and timely output of projects.* Support the ISO co-ordinator with internal ISO:9001 audits.* Qualify HS codes against product specifications to ensure duty rates are correct for export/import.* To support the Technical Support Engineers with customer enquiries when required. Liaise directly with end users to enhance and maintain working relationships.Skills and Experience Essential DesirableA professional telephone manner, along with an ability to achieve tasks in a timely manner.Technical and personal credibility to work effectively with other teams within the business.Ability to work proactively, prioritise tasks and coordinate with other team members.Excellent communication, problem solving and analytical skills.Excellent written and spoken communication skillsA strong team player but also able to work as an individualSelf-motivated with a strong ability to work with disciplineAbility to demonstrate good time management to comply with deadlinesAbility to travel to the Far East for project transfer/production requirement is desirableSome electrical knowledge is preferred but training will be offeredAbility to communicate through concept artwork and 3D CAD (Solidworks is preferable but training will be offered).Fully conversant in Microsoft Office packagesIntermediate knowledge in adobe softwares (photoshop, in design and illustrator)Experience and understanding of being in a manufacturing environment and the process