Planner

Job Description

PlannerLocation: Tamworth Logistics Park, TamworthJob Type: Full Time 40hrs, Permanent, 0830 to 1700 Monday to FridaySalary: £28,000 dependent on experienceEstablished in 2000 as a small family business, SM UK, an auto-engineering company specializing in commercial vehicle safety systems has gone from strength to strength. Operating Nationwide dealing with some of the largest fleets in the country whilst providingoptimum solutions and a seamless service tailored to meet the exact requirements of our clients.Due to our continued progressive growth, diversification and further recent expansion into our new purpose built facility, incorporating our new Leeds Head Office and Workshop, SM UK currently has a fantastic opportunity for a Planner based at our TamworthWorkshop to further enhance our existing Bookings Team.SM UK are recognised as the preferred supplier for the UKs biggest manufacturer of vehicle safety systems including commercial vehicle CCTV, reverse cameras, cyclist detection systems including HALO, obstacle detection and radar systems, visual warningsystems and specialist vehicle installation.We are looking to recruit a highly efficient, well organised Planner who can confidently communicate at all levels. You will be motivated and ambitious and want to be part of our Team with a desire to expand your knowledge and experience to further developyour future career with us.Ideally you will have previous planning experience within the automotive/engineering/service industry, or similar setting. You will need to be a logical thinker and be able to effectively prioritize and balance the needs of the customer and SMUK. You willhave strong IT skills and the ability to work under pressure and communicate well at all levels both on the telephone, and via email with customers and colleagues. Full in-house training will be provided on our bespoke Bookings System.The ideal candidate will be confident and be able to work to a high standard on their own initiative and as part of a Team. You will possess excellent communication and customer service skills, with a polite and professional manner.Your duties will include but not limited to the following:

• Schedule, plan, organise and distribute jobs/customer installs/service calls to our Engineers using our bespoke Bookings System whilst meeting the needs of the customer and maximizing quality and overall efficiency.
• Effectively manage the complexity of each job, utilizing the resources, skill sets of the Engineers and availability of products/parts.
• Reporting into the Bookings Manager and working alongside the Service Desk Manager and Workshop Managers to ensure daily and weekly targets are achieved and Engineers are working efficiently to capacity to meet the needs of the customer.
• Working with the Bookings Team and liaising with other internal departments such as Stores, Sales, Accounts, Quality, and Technical to provide a seamless and exceptional customer experience.

In return we offer the following:

• Private Health Care
• Company Pension Scheme in line with government standards
• 28 days Holiday (Including Bank Holidays)
• Employee Recognition Scheme
• Full in-house training
• Parking

If you would like to be part of a well respected, successful dedicated team working to the highest standard, with full training provided and the opportunity for progression then look no further, contact us for more information.