| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Tamworth |
| Education | Not Mentioned |
| Salary | £25,000 - £28,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
OVERALL JOB PURPOSEManage all aspects of forwarding operations within the department and provide support to other branches as a valuable team member.PRIMARY DUTIES AND RESPONSIBILITIESBusiness:Handle all International and Domestic freight movements in support of the Operations team.Act as a liaison between customers and suppliers to ensure timely fulfilment of all requirements.Prepare customs declarations in accordance with HMRC and current regulations, ensuring compliance.Collect COD payments prior to goods movement/delivery.Coordinate with overseas offices for shipment movements, monitoring progress and updating customers accordingly.Provide lead information to relevant offices within the UK.Perform any additional duties as reasonably requested by the Company.Customer Service:Communicate with customers via phone and potentially in-person regarding collections/deliveries of International Freight movements.Ensure consistent delivery of "Best in Class" customer service.Explore new opportunities for lanes/activity with customers.Address customer issues effectively or escalate as necessary, ensuring resolution and follow-up.JOB SPECIFIC TASKSPossess commercial awareness, including knowledge of market cost and sell rates.Demonstrate leadership and personal development skills (self/team).Focus on customer, network, and supplier relationships.JOB ROLE ESSENTIALS Technical:Minimum of 2 years’ experience in a Multi-Modal position with current hands-on experience.Educational background to GCSE standard (minimum of 5).Confidence and ability to handle difficult customer situations.Consistent ability to meet deadlines.Business:Proficient in MS Office tools such as Word, Excel, etc.Commercial awareness is vital.Knowledge of EDI Operating System would be advantageous.Effective Time Management skills.Strong organizational skills with keen attention to detail.Ability to communicate effectively internally and with clients at all levels.Personal Attributes:Excellent communication skills, demonstrated customer service experience, results-oriented, positive outlook, and self-motivated.Required skills