IT Support Engineer

To provide on site and remote IT technical support for two clients sites in Wolverhampton and East Midlands Airport with travel to both sites where required.

Client Details

Description

To provide on site and remote IT technical support for two clients sites in Wolverhampton and East Midlands Airport with travel to both sites where required.
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
To take ownership of user problems and be proactive when dealing with user issues.
Perform end user equipment setup, installation & deployment according to the organisations standards.
To work effectively with 2nd and 3rd line support
Performs basic diagnosis and support of infrastructure issues, following defined procedures to monitor systems, resolve problems and completes regular system checks.
Monitor tickets sent from global service desk
Support 80 machines
Provide support for 2.5k users

Profile

Relevant 1st and 2nd line support experience and technical field support
knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 7/ 10) and understanding of Windows Server environment a benefit
Experience using and troubleshooting Microsoft Office / Office 365
Experience in machine roll out and build
Excellent understanding of end user hardware set-up and configuration
Excellent telephone manner and face to face communication skills
Strong team player who emphasis is on quality customer service
Service focused approach when responding to incidents, problems, changes, projects
ITIL Knowledge

Job Offer

Keyskills :
Service Desk2nd lineinfrastructuredocumentationactive directorymitelphonesimanagebuilddesk side supportwin10windows 10Office 2016Exchange 2016

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