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Credit Controller

TRACKER RECRUITMENT LTD
Job LocationTamworth
EducationNot Mentioned
Salary£25,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

An opportunity to join a growing department in a global organisation. My client has a family first approach but this is an office based role.Job Overview:The primary goal of this role is to exert a significant influence on cash collection and the management of aged debt, particularly focusing on accounts overdue by 60 days or more, as well as those exceeding 180 days. The role is also tasked with activelycontributing to achieving monthly Key Performance Indicators (KPIs) related to Days Sales Outstanding (DSO). Additionally, the role aims to improve the end-to-end customer experience by addressing obstacles hindering prompt payment of invoices.Job Scope:

  • Conduct cash collection activities via phone and email, targeting an average of 100 core contacts per week.
  • Utilize available data to assess the likelihood of future customer defaults, balancing the maintenance of customer relations with appropriate credit management decisions. This includes distinguishing between genuine customer issues and excuses for non-payment.
  • Proactively identify opportunities for system optimization and contribute ideas for enhancing credit control systems.
  • Independently manage the issuance of regular client statements of accounts.
  • Take ownership of resolving customer problems promptly.
  • Analyze client balance sheets to evaluate creditworthiness, leveraging tools such as Creditsafe vetting tool when necessary.
Qualifications:
  • Ideally, possess over 1.5 years of experience in a credit control role, with current hands-on involvement.
  • Demonstrated excellent telephone etiquette and communication skills.
  • Ability to confidently handle challenging customer interactions or staff disputes when necessary.
  • Methodical approach to work, with strong organizational skills and the ability to prioritize tasks effectively.
  • Proficiency in IT, including MS Office tools such as Word and Excel.
  • Previous experience in freight forwarding would be advantageous.

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