Regional Manager- remote (cleaning business - cleaning industry experience ideally required)

Job Description

Regional Manager (cleaning business - cleaning industry experience ideally required)Location: East Anglia, Kent, South London, East London & EssexRemote regional working (including company car)A leading cleaning company, is seeking a highly motivated and experienced individual to join the team as a Regional Manager. This key leadership role will be responsible for overseeing and managing operations in the East Anglia, Kent, South London, EastLondon & Essex regions. The Regional Manager will play a critical role in driving operational excellence, ensuring high-quality service delivery, and maximizing customer satisfaction.Responsibilities (but not limited to):1. Operational Management:- Oversee and manage all operational aspects of the assigned regions, including planning, organizing, and monitoring cleaning operations.- Develop and implement effective strategies to enhance operational efficiency, productivity, and quality.- Monitor key performance indicators (KPIs), such as service levels, customer satisfaction, and financial targets, and take proactive measures to achieve or exceed them.- Ensure compliance with company policies, industry regulations, and health and safety standards.- Conduct regular site visits and inspections to assess service quality, identify areas for improvement, and provide feedback to the operational teams.2. Team Leadership and Development:- Lead and motivate a team of cleaning supervisors and staff, ensuring high levels of engagement and performance.- Recruit, train, and onboard new employees as required.- Set performance goals, provide regular feedback, conduct performance evaluations, and address any performance issues promptly.- Foster a positive and inclusive work environment that promotes teamwork, collaboration, and professional growth.3. Client Relationship Management:- Establish and maintain strong relationships with key clients, understanding their needs, and addressing any concerns or issues in a timely manner.- Conduct regular client meetings to review service performance, identify opportunities for improvement, and explore additional service offerings.- Collaborate with the sales team to identify and pursue upselling and cross-selling opportunities within the assigned regions.4. Financial Management:- Develop and manage the regional budget, ensuring cost-effective operations while maintaining service quality.- Monitor financial performance, analyze variances, and implement corrective actions as needed.- Collaborate with the finance department to provide accurate financial forecasts, reports, and analysis.Requirements:1. Education and Experience:- Bachelors degree in business administration, management, or a related field (or equivalent experience).- Proven experience in a similar role, preferably within the cleaning industry or related service industry.- Strong knowledge of cleaning operations, industry best practices, and health and safety regulations.2. Leadership and Management Skills:- Excellent leadership and team management skills, with the ability to inspire and motivate.- Strong problem-solving and decision-making abilities, with a track record of resolving operational challenges.- Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.- Excellent communication and interpersonal skills, with the ability to build relationships with clients, employees, and stakeholders at all levels.3. Financial Acumen:- Solid understanding of financial management principles, including budgeting, forecasting, and cost control.- Proficiency in analyzing financial data and making data-driven decisions.- Ability to interpret financial reports, identify trends, and develop strategies to improve financial performance.4. Customer Focus:- Strong customer service orientation and a commitment to delivering high-quality service.- Ability to build and maintain strong client relationships and address client needs effectively.- Proactive approach to identifying opportunities for service improvement and exceeding customer expectations.5. Travel:- Availability and willingness to travel within the assigned regions as needed.For more information please apply asap Gigabit Group Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Gigabit Group Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and moreor less experience can apply

Keyskills :
CleaningOperations Management