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Customer Service Administrator

Job LocationSwallownest
EducationNot Mentioned
Salary22,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

HPCareers are now recruiting a talented Customer Service and Sales Order Processor for our award-winning and highly reputable design and manufacturing client.We are seeking a professional individual that can places the customer at the centre of all they do, whilst possessing the ability to manage their own workload, make informed decisions, and manage a busy and fast-paced role.Key Responsibilities:

  • Placing the business customers at the heart of your duties
  • Assisting business customers with their requirements relating to enquiries, new orders, discrepancies and amendments to existing orders
  • Customer liaison between internal departments, including Planning, Production, Logistics, Sales, Marketing, Finance etc
  • Manage positive relationships with those stakeholders
  • Managing dedicated business customers
  • Administration - process new customer orders onto the ERP database, maintain records, and produce reports
  • To work towards becoming an expert across the product range, allowing you to provide advice, and in some cases basic technical support to customers
  • Manage the customer order process through manufacturing and delivery
  • Resolve customer issues/complaints according to process and customer satisfaction
Requirements:
  • Experience in Manufacturing, Logistics, Construction, Engineering, production, etc
  • Delivering a first-class customer experience
  • Sales administration / Order processing
Package:
  • Salary: £22,000pa
  • Mon - Fri office hours (37.5 hours per week)
  • Holidays: 33 days including stats
  • Free secure car parking
  • Amenities: Staff subsidised restaurant
  • Environment: Working in a purpose build head office - a modern and fresh workplace
  • Pension: Market competitive pension scheme
  • Development: Opportunity to progress within the department and the wider business

Keyskills :
Customer ComplaintsCustomer ServiceERPOrder ProcessingSales Administration

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