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| Job Location | Sutton-in-Ashfield |
| Education | Not Mentioned |
| Salary | 10.21 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
TEMPORARY CUSTOMER SERVICE ADMINISTRATORNG17- SUTTON IN ASHFIELDFULL TIME - 37 HOURSMONDAY TO FRIDAY£10.21 PER HOURWEEKLY ROTATING SHIFTS BETWEEN 8AM-5PMOur client here at Elizabeth Michael is currently seeking a temporary customer service administrator to support their very busy services team. The role will heavily involve answering incoming calls and supporting customers with their issues and logging repairs.The ideal candidate will have experience with dealing with a high volume of calls and is confident with using a computer.Key tasks and responsibilities -- Receiving, recording, diagnosing and prioritising enquiries, including repairs orders, operating a repairs appointment system, working in a Repairs Call Handling Centre and making arrangements for home visits.- Report any repairs, maintenance, health and safety hazards, customer enquiries, breaches of tenancy, safeguarding or vulnerability that are identified during day-to-day activities.- Effectively communicate in a customer care environment including introducing yourself to customers, explaining your role and ensuring satisfaction upon completion of service delivery.- To develop and maintain good working relationships with customers and service users to actively promote the provision of high-quality services.- Maintaining an effective and efficient data filing and management information system including inputting and retrieving statistical information, programmes of works, spreadsheets, etc.- Liaise with Suppliers and Sub-contractors to order, store and issue materials in accordance with the relevant processes.- Processing of orders and invoices on behalf of the Authority in accordance with the relevant procedures.- Undertake a range of general administrative duties.- Responsible for dealing with customers, visitors and outside agencies.- Deal with routine face to face and telephone enquiries including requests for general information.Skills, experience and knowledge -- Excellent communication skills - verbal and written- Excellent interpersonal skills - face to face and telephone- Word processing and ability to design and format documents- Meeting deadlines- Proficient in the use of relevant computer software packages and databases e.g. Microsoft Office Suite- working within an office environment.- Working with the Public within a customer service environment- Working as part of the teamIf this is a role you are interested in, or know of anyone else who might be interested. Please submit your CV and we will get in touch!
Keyskills :
Customer ServiceGeneral AdminOrder ProcessingProcessing Invoices