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Sales Administrator - Export Team

Kinetic Office Recruitment
Job LocationSutton-in-Ashfield
EducationNot Mentioned
Salary£25,500 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Sales Administrator - Export TeamSutton in Ashfield (work from home up to 2 days per week)£25,500 - £30,000 depending on experienceAbout them:My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family owned business with solid values and many of their workforce stay at the company for the whole of their career.The role:They are looking for Sales Administrator to join their Export team. The role is to provide full administrative support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a widevariety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.Key Duties:

  • Accurate Order Processing
  • Ensuring queries from Agents / Customers are resolved efficiently
  • Processing credit & return requests
  • Organising return shipments from distributors
  • Confirming delivery date information and keeping Agents/Customers updated
  • with backorder information
  • Ensuring despatch of orders with correct documentation
  • Chasing parcels with carriers
  • Providing feedback on product and service/operations to Export Office Manager
  • Confirming special price agreements
  • Following through sales enquiries from new contacts
  • Coordinating visits from agents/distributors
  • Maintaining and updating orderly filing systems
Person Specification:
  • High level customer service / account management experience is essential and able to Demonstrate outstanding Customer Service experience
  • Highly organised, with the experience of working in a fast moving business environment.
  • Have meticulous attention to detail
  • Knowledge of export sales administration process & export documentation - ideal but not essential
  • Enjoys working as part of a wider team
  • Ability to perform under pressure and remain calm
  • Work using own initiative
  • IT competent
  • Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines
  • Able to adapt to change at short notice
  • Strong communication skills both written and verbal
Other Information:
  • The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this.
  • This department offers up to 2 days per week working from home once passed probation.
  • The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.

Keyskills :
Customer ServiceExportSales Administration

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