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Job Location | Sutton Coldfield |
Education | Not Mentioned |
Salary | £30,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , part-time |
Sutton Coldfield Group Practice is on a transformation journey. Our goal is to significantly improve the service offered to our patients, to be “best in class” for G.P service provision and to be the provider of choice to the residents of Sutton Coldfield.We are now looking for an experienced, Part-Time Complaints Handler / Lead to support us in addressing and learning from our patients’ complaints and feedback. You will be a patient advocate with the ability to positively interact with our teams to addresspatients’ concerns. A full job specification will be sent to you on application.Job Role & PurposeThe objective of the Complains Handler / Lead is to ensure that all complaints and compliments received by SCGP are effectively managed, monitored and recorded. In addition, to identify trends and issues from complaints and ensure that these are fedback to the Service Delivery Manager to be addressed across SCGP. Key duties and responsibilities include:Complaints Management