Night Support Worker Bank Staff

Job Description

JOB TITLE - NIGHT SUPPORT WORKER (Bank)Job Description Responsible to: Centre Service CoordinatorWork Location: YMCA Surbiton, although may be required to work atany YMCA SPG locationHours of Work: Shifts are currently worked on a rota basis, generally covering the hours 9.30pm to 7.30am: Various hoursavailable, working Night weekend and public holidaysshifts as agreed with Line Manager. Hours may besubject to alteration.Job PurposeWork as part of a team providing care, support and security to people with avariety of support needs. This includes people from a range of ages andbackgrounds who may suffer from issues relating to their mental health, familybreakdown and alcohol / drug abuse.Provide front of house and reception services; a warm welcome; ensure thesecurity of the building as well as the safety of the residents is maintained. Dealwith and advise homeless people who may present themselves at the hostel outof hours.The Night Support staff are part of the wider Accommodation department andwork closely with the Housing and Support team providing overnight support toresidents and short stay guests. At present two staff are on duty, one of whommay be more senior, and backed up by an on-call Duty Director. The NightSupport Worker works with the Senior Night Support Worker to provide aconsistent service from day and night staff in the Housing and Support staff team.The Accommodation Department is committed to helping people move fromdependence to independenceDuties and ResponsibilitiesResident Support Welcome everyone arriving at the centreProvide general support and advice to residents through the provision of a listening ear service; provide all residents with a support service,particularly for those who are not able to meet with their Support Brokerduring the day. Manage and de-escalate challenging situations and behaviour fromresidents and visitors; discourage residents and visitors from congregatingaround entrance to the building. Regularly visit the Resident Lounge during opening hours, and be availableto interact socially with the residents as required. Take a day to day role in the management of residents over issues such asbehaviour, rent/personal contribution payments/arrears, and socialinteraction; ensuring consistency of approach by the Housing and SupportTeam and adherence to the Licence Agreement and Residents Rights andResponsibilities. Deal with persons presenting as homeless, liaising with Out of Hours SocialServices. Visit the move-on houses to deal with any emergencies which may arise.Keep written records of all significant contact with residents during the night; Ensure that handover on Pyramid up to date with information that the team will need to be informed about.Accurately record all incidents and complete Incident Report on Smart sheet or inform the Housing team and your line manager. Maintain records so that required reports can be produced for management information and other agencies as required.SecurityEnsure the safety of residents maintained whilst on duty.Record the issuing of keys and passes in the Key Diary.Ensure that Residents visitors sign in and out of the Visitors Book and that visitors have left the building at the end of visiting hours.Walk the floors of the building at regular intervals, to include the checking of security of all entrances/exits and the residential floors.Ensure that the front reception doors are locked and entry is monitored after 11pm. Complete log reports after each round/patrol detailing any matters orincidents, completing incident reports as necessary. Deal with damage to the building or vandalism whilst on duty, makingareas safe or calling emergency contractors if appropriate; record anymaintenance or repair issues in the Maintenance Book. Ensure that Health and Safety standards are maintained. Manage anyemergency evacuations of the building and call for assistance from theemergency services where needed. Report all infringements relating to Health and Safety or Fire Regulationsimmediately, or as soon as it is practical. Other DutiesOperate the switchboard, transferring calls, taking and passing on messages. Make early morning alarm calls.Distribute internal and external post and messages for residents.Responsible for income received and the accurate recording of this and depositing in the safe.Undertake administration duties as requested by the Centre Services Co-ordinator and the Team Leader: Housing and Support, for example,prepare move in pack documents. Open the Gym in the absence of a Fitness Instructor.Distribute keys to Housekeeping staff when required.Ensure the reception area and communal areas are kept clean and tidy.GeneralAble to proficiently use IT systems, including working with databases,Microsoft office, email, internet Attend all relevant training and development programmes.Attend all relevant cross departmental, and Corporate Office meetings as and when required.Undertake any other duties as requested by line manager.Hourly rate£11:21 per hour.Shifts are currently worked on a rota basis, generally covering the hours 9.30pmto 7.30am: seven nights on, seven nights off, including weekends and publicholidays. Hours may be subject to alteration.Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individuals skills, qualifications and abilities to perform the relevant duties required in a particular role. Required skills

Keyskills :
Night Suppt Wker Housing Suppt Wker