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Customer Service Officer/ either Wimbledon or Surbiton sites

Office Angels
Job LocationSurbiton
EducationNot Mentioned
Salary22,000 - 22,226 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Officer / Roles based both Wimbledon and SurbitonSalary: £22,2264 positions x Wimbledon Office1 position x Surbiton OfficeDo you want to work for the largest leading provider of supported housing in London and beyondAre you happy to work on a rota basis, 40 hours a week 4 on 4 off, including evenings, weekends, and public holidaysBenefits:

  • Free use of the Health and Fitness facilities
  • Staff discount in restaurants
  • Pension
  • 25 days holiday
You will be based at the front desk reception across the Charity, this role will quite often be the first point of contact for anyone coming to one of the locations and will be responding to a range of queries, providing information and holistic advice.You will be responsible for delivering a consistent high-quality customer service, providing an excellent service experience for everyone you come into contact with.This critical role is incredibly varied. Amongst the usual reception type duties such as providing a telephone switchboard service for the centre, sorting post, logging repairs and processing payments, this role also plays a key part in keeping the buildingsafe.Duties and ResponsibilitiesGeneral Duties
  • Welcome all persons arriving at the building, providing information on services/ facilities available and pass enquiries on to other staff as appropriate.
  • Ensure only those with authority gain access to the building by monitoring the entry to and exit from the building and ensuring contractors and visitors are signed in/out.
  • Operate all the relevant IT systems being used (including but not limited to: Pyramid, Gladstone, Inform, parking control systems, etc)
  • Operate the telephone switchboard for the site
  • Receive, sort, and distribute post and other deliveries
  • Follow cashing up procedure throughout the shift and do cashing up prior to shift ending
  • Liaise with bodies such as police and other emergency services on arrival at the centre as necessary.
  • Responsible for logging of issuing and return of keys.
  • Work with cross-departmental staff to provide a smooth-running front of house service.
  • Manage the car park as per local arrangements.
  • This may include recording registration number plates and taking payments.
  • Ensure that all information displayed in reception is up to date, appropriate, well stocked and well presented (including posters and promotional leaflets).
Desirable Skills:
  • Experience of providing support to people with a variety of needs hold or willing to work towards being a qualified
  • Experience of working with vulnerable groups of people
  • Experience of working in an environment providing a service to the public and customer care experience
  • Experience of working at a public facing reception.
  • Experience of cash handling, credit card transactions, reconciling tills or other online payments
  • Experience of handling of emergency situations and working with emergency services.
Key Competencies
  • Customer and quality focus
  • Focused first and foremost on the views and needs of the external and internal customers.
  • Collaboration
  • Able to develop and maintain positive working relationships with others
  • Able to form non-judgemental and constructive relationships, especially with vulnerable people, whilst holding clear boundaries
  • Able to confront difficult situations and reconcile different viewpoints
  • Achieving Results
  • Able to produce reports and present work analytically Communication and influencing
  • Excellent communication and interpersonal skills
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Keyskills :
housingcustomer servicecarersocial housingcouncillor

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