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Customer Service Administrator

Job LocationSunbury-on-Thames
EducationNot Mentioned
Salary£12.00 - £14.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Are you currently open to securing an initial 3 month temporary varied Administration role within an international businessPerhaps you pride yourself or your attention to detail, proactive nature, administration skills and ability to prioritise your workloadIdeally you would have experience in producing quotes, orders, pricing, estimating or general administration and be looking to work within a personable team with exceptional standards.Job Title: Customer Service AdministratorJob Type: Full Time Temporary - initially 3 months may be ongoing.Hours: 8:30 - 16:30 or 9:00 - 17:00 (office based)Salary: £12.00 - £14.00Location: SunburyRole Overview Our client is ideally looking to secure a robust Administrator to join their Service After sales team. The objective of this assignment will be to help them through a particularly busy period, clearing outstanding backlog and processing quotations.Although this is an administration role, strong customer service skills and an outgoing personality will be required.Principle Duties and Responsibilities:

  • Issue accurate and timely proposals containing documentation relevant to each quotation.
  • Work closely with the existing teams.
  • Ensure that all relevant CRM fields are accurately completed at all times.
  • Following up on contract renewals and after service care.
  • Effectively managing inbound customer calls and queries.
  • Working efficiently through vast amounts of data.
  • Providing technical support and and additional technical information to customers when required
Desirable:
  • Previous experience within office administration, processing quotes, orders or renewals
  • Experience in working with SAP or similar
  • Experience in building and maintaining relationships with customers
  • Attention to detail
  • Excellent written communication skills
  • Organised
  • Highly numerical
  • Good technical understanding with an interest in understanding a diverse product range
  • Outgoing and customer driven nature
The Employment Agencies Act (EAA) is a piece of legislation which sets a minimum standard of conduct for recruitment agencies in the UK. What does the EAA mean for me The Act aims to protect the best interests of you as a candidate, as well as the interests of the hirer. Additionally, the regulations provide added protection for jobseekers and companies using the services of recruiters and stipulate how recruitment businessesshould operate.As part of meeting these regulations, you will need to provide us with some simple information, including but not limited to:
  • Proof of identification - if you apply for a job through us, we are required to ask you to provide proof of identification. We may also ask you for evidence of any training or qualifications that are mandatory for specific positions with particular companies.
  • Referees - we will ask you for two references or two referees that we can contact on your behalf in accordance with Recruitment Employment Confederation (REC) guidelines. This information may then be passed on to a future possible employer, once you havegiven your permission.
Informing you of Health & Safety practices As well as providing you with factual and detailed information about a vacancy, we will share with you any Health & Safety documentation/requirements that the end employer has provided to us. Limited Company contractors If you are a Limited Company contractor, you can opt out of the regulations. Whilst the regulations have been conceived to ensure greater legislative protection for candidates, there may be issues which conflict with the spirit of the IR35 rules.Opting out of the regulations will have benefits if you decide that you want to be considered self-employed. This will mean you will not be afforded the same protection as that of our PAYE workers but does bring you a step closer to being seen as genuinelyself-employed and therefore could be viewed as outside the scope of the IR35 tax rules. If you wish to opt-out, you need to do so before your contract starts. To do this, please inform your consultant and sign and return the EAA opt-out form. Please note ifwe do not receive your signed form then your opt-out will be invalid.For more information on these rules and the implications and benefits of opting out of the Conduct Regulations, please take independent advice from Professional Passport or view the Government guidance - EAA guidance notes.

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