Customer Service Administrators Required

Job Description

Customer Service Administrator Stonehouse Fantastic OpportunityCustomer Service Administrator role:Reporting to the Customer Services Manager the Customer Services Administrators are the organisations front line and plays a critical role in our customer service delivery.You will;Responding to inbound calls to a very busy customer services department where, using your fantastic people and customer service skills, you will respond to and resolve customers queries and complaintsLiaise with internal departments to obtain the necessary answers and to provide the customer solution ie arranging a credit note, organising replacement parts/frames or requesting the return of incorrect products for exampleResolve complaints and make return calls to Customers to inform them of the action taken and that the problem/complaint has been resolvedProduce a daily report that measures the nature and level of Customer ComplaintsArranging site visits for remedial work and any arranging for any small items required to be sent out on a daily basisSkills & Experience:Previous experience in an inbound call centre / contact centre type environment where you are able to engage with and respond to customer needs is highly desirableExperience of complaint resolution and customer service highly desirableHighly organised with a systematic approach and the ability to able to cope with technical informationThe successful person will have excellent communication skills (written and oral), enjoy responsibility and be self motivated with a positive attitude to resolving issuesYou may have experience of the following: Customer Service Advisor, Inbound Customer Service.Please send your cv in confidence for an immediate response.