Customer Team Leader

Job Description

Closing date: 20-02-2023Customer Team LeaderLocation: Newhall Square, Newhall Street, Birmingham, B3 1RUPay: £11.00 per hour + great benefitsContract: 39 hours per week + regular overtime, permanent, full timeWorking pattern: Varied shifts including early mornings at 6am (store opening), afternoons, late evenings at 10pm (store closing) and weekends, to be discussed at interview.Full training givenYou can now apply for this role using your mobile deviceYou must be aged 18 or over to be a customer team leader at Co-op, as youll need to authorise age-related sales.As a customer team leader at Co-op, youll help put our store purpose into practice. Youll connect people and causes in your local community, provide great service to our customers, and give coaching and support to our colleagues in-store.In return, well help you to become a purpose driven Co-op leader. Youll learn how our stores are run, and develop your leadership skills so that when an opportunity to progress comes up, youre in a great place to grab it.What youll do Friendly and thoughtful serviceyoull give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situationsEngage with everyone to succeed togetheryoull build your teams capability through coaching and training, and create an inclusive culture where everyone feels respected, valued and able to speak their mindMake sure the store is safe, legal and operationalyoull manage diligence checks and stock accuracy to make sure our customers have a quick and easy shopping experience, and support your store manager with HR processesEmbrace changeyoull help to lead change in store, working closely with your team to land new ways of working, and encouraging them to provide open and honest feedback on change activitiesCo-operate for a fairer worldyoull build relationships and get involved with your local community, working closely with your local member pioneer to help them with the development and delivery of their Co-op community planThis job would suit people who havegenuine care for the needs of customers and colleaguesthe ability to strike a balance between leading the team and supporting on the shopfloorgreat communication skills, with the ability to build positive relationships with all kinds of peoplestrong organisational and problem solving skillsa desire to learn, grow and develop your skillsthe flexibility to work a range of shiftsWhy Co-opWell support your development, and help you to grow your leadership skills, so you can build a career in a business with a purpose beyond profit. Youll also get package that includes:competitive pay and opportunities for overtimeWagestreama money management app that gives you access to a percentage of your pay as you earn itpremium rates for hours worked before 6am or after 10pmflexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance)Holidays starting from 36 days per year (includes bank holidays) pro rata for part time30% off Co-op branded products in our food stores (normally 20%) increased until April 2023 to support our colleagues during the cost-of-living crisis10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday)discounts on other Co-op products and servicespension with up to 10% employer contributionscycle to work schemeservices to support your physical, mental and financial wellbeingBuilding an inclusive workplaceWere actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importanceof our teams reflecting the communities they serve.If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. Were also part of the Disability Confident scheme, meaning well always offer an interview to disabled candidates who apply through the schemeif they meet the minimum criteria for a job.Well ask whether youd like to be considered under the Disability Confident scheme when you apply.If we invite you to take part in the recruitment process for any of our jobs, well ask you if you need any reasonable adjustments to enable you to participate.You can find out more about our recruitment process at apply-process.You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing.As part of the application process for this job, youll need to complete an online assessment. It will take around 10 minutes to complete the test.