IT Support Technician

Job Description

IT Support Technician An opportunity to join AFH Wealth Management,oneof the UK’s leading independent financial advisory and wealth management firms.We are looking for those of you who wish to grow with us as a business and support our strong growth plans. This is afull-time, permanent opportunityand in return, you will receive a competitive salary andrange of benefits.Please apply today to register your interest injoiningtheteam, as you act as the point of contact for first contact issues.As our IT Support Technician you will typically:

• Act as the point of contact for first contact issues. Logging all work requests on internal ticketing system and keeping users up to date with tickets.
• Escalating tickets or issues to senior management where appropriate if issue cannot be resolved internally and managing these tickets.
• Liaising with 3rd Party companies to ensure computer and telephony systems and software are operating to agreed service levels.
• End user management using AD and Azure AD, maintenance of AD and Azure AD and to remove leavers in a timely fashion, maintaining security groups, group policy.
• Setup of Computers, Mobile Devices and other peripherals.
• Setting up remote users PC requirements, including VPN connection, encryption, email, anti-virus, and server access. Demonstrating access to remote users.
• Assisting the business with departmental moves as and where necessary. This will involve moving PC’s and phones to new location, reconfiguring links and testing (may include some out of hours work to minimalize disruption).
• Installing and upgrading new or existing software on client machines, ensuring that this is done efficiently with minimal disruption and to a high level of client satisfaction.
• Maintain corporate security in line with and assisting to the IT Security Engineer
• Ensuring adherence to the IT Security Policy and monitoring the network for any security risks or breaches and acting accordingly in the event of a risk or a breach.
• Using discretion always on sensitive information that is known in the IT department.
• Any other reasonable request made by a Director/Manager of the organisation

What we are looking for in our ideal IT Support Technician:

• Experience with laptop / PC building
• Experience with Troubleshooting
• Active Directory knowledge
• Ideally you will have Windows Server knowledge
• Experience in Windows 10 and above
• Microsoft Office and 365 products along with Microsoft Azure/365 experience
• Experience with Exchange Online
• Mobile Device Management (Tablets, Mobile Phones)
• Understanding Security principles
• Hold a strong customer focused approach with a positive and friendly mindset.
• Capable of understanding customer needs and remaining calm under pressure.
• Attention to detail.
• Good problem-solving skills.
• Experience within a customer facing role.
• Collaborative - willingness to be flexible and support multiple teams
• Financial Services Experience is desirable

Benefits and Perks at AFH

• Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service.
• Social perks - To recognise and celebrate employees great work we are all invited to our annual Christmas and Summer parties.
• Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit.
• Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service.
• Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits.
• Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.
• Shopping discounts - Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses.

To learn more about this opportunity and the culture of AFH Wealth Management, please visit our Careers website https://careers/ or email the People Resourcing team via . We look forward to hearing from you!