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ICT Help Desk Technician

NHS Professionals
Job LocationStockton-on-Tees
EducationNot Mentioned
Salary£12.86 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Job Title: Band - 4 ICT Help Desk TechnicianLocation: Hartlepool - TS19 8PEDuration: Initial contract may be till 31st December 2023 (Subject to review, possibility of extension)Trust: North Tees and Hartlepool NHS Foundation TrustJob Patterns & Shifts: Monday to Friday 8 to 4 or 9 to 5, 37.5 Working HoursPay Rate : £12.86 Per HourAbout The TrustThe University Hospital of North Tees in Stockton provides emergency and planned medical and surgical care, maternity services and a wide range of diagnostic services and outpatient clinics. University Hospital of Hartlepool, Holdforth Road, Hartlepool,TS24 9AHThe University Hospital of Hartlepool provides patients with a wide range of diagnostic services and outpatient clinics, day case and low risk surgeryGENERAL RESPONSIBILITIES:

  • To ensure that all the computers, laptops, printers, interactive whiteboards, audio and other ICT hardware are working to their maximum potential; ensuring that all problems are fixed quickly and efficiently.
  • To maintain Active Directory ensuring that all users have their usernames and passwords along with creating accounts and managing user permissions.
  • Update the ticketing system (ServiceNow), ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
REQUIRED SKILLS:
  • Logging Tickets, via ServiceNow
  • 1st Line Triage/Fix
  • Remote assistance via RDP/DameWare
  • Remote deployment via PDQ
  • Active Directory Account Management
  • Microsoft OS
As a member of NHS Professionals, you have fantastic benefits:
  • Competitive pay rates-work this week, get paid next week
  • Essential support when you need it- 24/7 365 days- call us anytime
  • Multi locational- work across neighbouring Trusts
  • Manage your shifts and timesheets on the go- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
  • Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
  • Training and development opportunities- Keep up with the essentials and more
  • Build holiday allowance for every shift you work- your work life balance is important to us
  • Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS ProfessionalsWe specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and controlto our members.As an equal opportunities organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity,religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.Apply TodayBy joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.DisclaimerPlease note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear fromus within 21 days after submitting your application, please assume you have not been successful on this occasion.NHS Professionals man

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