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Customer Service Administrator

Pertemps Newcastle
Job LocationStockton-on-Tees
EducationNot Mentioned
Salary£9.46 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Customer Service AdministratorStocktonOngoing contractPaying up to £9.46 per hourFull time, between 8:30am - 4.40pm Monday to FridayOur client, Northern Powergrid has an exciting opportunity for an enthusiastic Customer Service Administrator to join its team. The successful candidate will join the Streetworks department responsible for providing essential support to colleagues and service providers.Key Responsibilities:

  • Ensure full compliance with New Roads and Street Works Act (NRSWA) and Traffic Management Act (TMA)
  • Serving and maintaining notices and permits within the relevant timescales in order to meet the works programme
  • Managing the opening and closure process on all notices and permits including registration of reinstatement measurements
  • Issuing of daily/weekly reports to ensure compliance with NRSWA & TMA
  • Building and maintaining relationships with colleagues, Service Providers and Local Authorities
  • Processing of daily whereabouts for works which have started and stopped
  • Liaising with Work Initiators, Service Providers and Local Authorities to ensure works carried out in line with everyones requirements.
  • Handle day to day enquires
  • Overflow call taking, for loss of supply calls, during busy periods of call volumes, major incidents and on a regular rota basis
    • Key Competencies:
  • Good communicator and team player
  • Strong IT Skills (Excel, Outlook, Word)
  • Good Interpersonal skills
  • Good Customer Service Skills
  • Able to manage deadlines and prioritise workload
  • Time management skills
    • Essential Skills:
  • Experience of using Microsoft Office applications
  • GCSE English Grade C or above
  • Customer Service Experience

    • APPLY NOW

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