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Customer Service Administrator

Cordant People
Job LocationStockton-on-Tees
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, part-time

Job Description

My client is looking for a Customer Service Representative on a part time basis working Tuesday & Wednesday 9am to 5pm. To be great in this role you will need to be able to demonstrate a strong customer service background, a drive to deliver results, and going above and beyond for customers.Duties:

  • Precise order capture and conversion to delivery; covering both manual entry and EDI.
  • Review stock availability to meet orders, identify issues and undertake appropriate actions.
  • Export & Shipping Documentation
  • Accurate and timely processing of all credit and debit notes.
  • Resolve customer queries and respond efficiently to information requests
  • Building effective relationships with customers and other Tata business functions, principally Commercial Account Managers, Finance and Manufacturing.
  • Daily contact with Customers & 3rd Party Logistics Suppliers
  • Monitoring the third party delivery performance process to ensure all agreed criteria is adhered to.
    • To be great at this job you will need:
  • Excellent team player able to build good working relationships
  • A customer comes first philosophy
  • Capable of assimilating different sources of information
  • Able to work to a high degree of accuracy
  • Capable of prioritising workload and use own initiative
  • Strong communication & commercial skills
  • Computer literate, knowledge of SAP would be a distinct advantage
  • Able to work and co-operate within the team, encouraging a sense of shared purpose
  • Able to adapt to changing requirements and remain calm under pressure
  • Numerate, methodical and detail conscious
  • Capable of taking ownership of issues and following them through to resolution.
  • A pro-active approach to problem solving
    • Hourly rate £11.98If you feel you have what it takes to succeed in this role we would love to hear from you, please note this is only a part time role, the hours and days are none negotiable as it is a job share role.Cordant Group is an equal opportunities employer Required skills
  • Export
  • Import
  • SAP
  • Invoices
  • Customer orders
  • Supplychain

    • Keyskills :
    Expt Impt SAP Invoices Customer ders Supplychain

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