Client Engagement Manager

Job Description

My client is currently looking for a Client Engagement Manager based in Stockton, the role is for 6 momths and will become permanent for the right personMain purpose of the role is to support the Commerical and Marketing department with the generation of sales leads and sales opportunities to generate income and profit for the NHS/TrustDuties:

• Support the Commercial and Marketing Team in their design and delivery of strategic objectives.
• Design and implementation of quality control systems and standards verification protocols, identifying and resolving issues quickly via appropriate training or formal channels.
• Development and delivery of induction and ongoing training pertinent to Client Engagement Managers and other areas appropriate to the Commercial and Marketing team.
• Help to develop and maintain systems for all client engagement and commercial activities.
• Represent staff for public facing activities and events, ensuring the best possible representation of the brands
• Initiate new ideas and methodsencouraging colleagues to innovate and contribute
• The post holder will lead the day-to-day management of the Client Engagement Team, working closely with the head of strategic partnerships, the Head of Sales and Marketing and the wider Commercial and Marketing team
• Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff
• Tackle discrimination and harassment, and promote equality and diversity in the workplace.
• Reduce sickness absence; work place accidents; and promote zero tolerance on violence against staff
• Take responsibility for personal development and education and the development of a Personal Development Plan.
• Carry out regular appraisals for staff, ensuring business goals are clearly communicated and linked to objectives.
• Review training and development of staff, so staff have a personal development plan, and support staff in reaching their full potential as identified through the appraisal process.
• To develop and implement a lead nurturing strategy in conjunction with the sales and marketing strategy.
• Develop and implement a client on boarding process and account management process in conjunction with the sales and marketing strategy.
• To devise an account management strategy for existing clients, conducting periodic health checks, identifying and pursing upselling opportunities where possible or escalating/resolving complaints where necessary.
• To help implement and maintain a suitable customer relationship management system for the LLP.
• To be a champion for the chosen system, providing training to existing and new staff as required.
• To oversee the correct usage of the system, identifying and resolving incorrect usage when required.
• To help develop and oversee customer service standards for the team and ensuring that standards are adhered to at all times, identifying and resolving areas for improvement through appropriate means including additional training.
• To meet and exceed agreed KPIs.
• To develop effective client engagement materials, regularly reviewing and developing these in terms of their effectiveness.
• To independently, or with others, meet with potential and existing clients on a face to face or virtual basis.
• To understand their requirements and secure new contracts.
• To ensure that the wider team adopts a relational and educational approach to sales, inherent with NHS values.
• Develop and oversee the accurate preparation of quotes, proposals and service level agreements, ensuring that profits are maximized in the short and longer term.
• To identify through market research appropriate networking opportunities.
• To attend networking opportunities where relevant
• Demonstrate the ability to interact and cooperate with company employees and stakeholders at all levels.
• Support the Commercial and Marketing Team
• To ensure the team actively seeks and secures opportunities for client references, case studies and PR opportunities by liaising closely with the marketing team.
• To ensure that Client Engagement Managers make appropriate use of social media to maximise individual and corporate profiles, adhering to social media policy and upholding brand integrity values at all time.
• Lead and implement related projects independently and in conjunction with others.
• Provide cross over cover where appropriate within the team to cover staff leave.

The role is full time Monday to Friday, £26,000 - £31,500 depending on experienceCandidates must be able to pass a DBS checkCPMiddlebrough