Care Support Supervisor

Job Description

We have an exciting opportunity for a talented, enthusiastic and can-do’ Care Support Supervisor to join our award-winning team.In January 2019 we were delighted to be recognised by the CQC as Outstanding’ following our inspection; an accolade only given to the top 3% domiciliary companies nationally.Please read to the end of this job advert as if you don’t follow the specific requirements asked for, you will be automatically rejected.This new role is vital in ensuring that we continue to provide an exceptional, relationship led, service to our elderly clients and their families as we continue to grow and maintain our position as the most admired care company in Cleveland’. You will be instrumental in ensuring this happens.As a Supervisor you will be an ambassador for the excellent service that we provide, supporting our amazing CAREGivers to provide the very best companionship, home help, personal care, dementia and sometimes end-of life services to our clients for which we received a 5 Star Best Employer in Care Award last year.Your job will entail the responsibility for the quality control throughout our service;CAREGiversCarrying out effective and meaningful Supervisions, Appraisals and Support Visits / Spot checks with our CAREGivers - ensuring complete employee engagement. 100% of our employees last year said they were proud to work for the company. You need to be a really effective people person’.Carrying out Care Certificate Touchpoints and Observations to demonstrate we have a well-trained, competent and capable workforce and mentoring employees to be the best they can be.You will have a keen eye for detail and perfection as you audit all paperwork including daily activity logs to ensure everything we, and our CAREGivers do, complies with our policies and procedures; CQC Regulations and Safeguarding protocols.ClientsYou will visit clients, enhancing our relationship with them, carrying out needs assessments, updating care plans, matching and introducing CAREGivers ultimately representing the company as the premium care provider in the area.In the future you will carry out customer assessments prior to them receiving care from us and attend the customers first care visit to introduce their CAREGiver to them offering a truly personalised service, bespoke to their individual needs, wants and aspirations. You will produce highly individualised and comprehensive care plans at first and subsequent reviews which we do regularly to ensure we are always up to date with changing clients needs and ensuring our CAREGivers are always meeting those needs.You will work closely with the office team to ensure our service provision is the best it can be for every individual client and their family. You will ensure you know, understand their needs and be able to provide great inspiration to all of our CAREGivers. You will also spend part of your role in the office doing administration.You will be part of the 24/7/365 on-call rota and you will also be required to visit clients when on call if there is no CAREGiver available, though this is rare.What will you need

You will need similar experience of delivering home care services to people living in their own homes and have experience of supervising a team. You will be a true leader who is able to lead by example and motivate a team and have the willingness to progress in our organisation. You must be well presented and have a superior’ customer service ethos at the heart of everything you do.

You will have good experience in supervising employees ensuring all staff are always 100% engaged and fulfilled in their work; you will have well developed organisational skills, be a multi-tasker and communicative both written and verbally.

Good levels of computer systems literacy with strong Word skills

A confident, can do’ attitude with a genuine enthusiasm for working in a busy yet effective, deadline-driven team environment

A professional customer facing and telephone manner; a smiling personality and empathy for others

An outstanding eye for detail and a right first time’ attitude

Be planned yet have the ability to multi-task and prioritise conflicting deadlines

The ability to make friends and influence people.

To have pride in your work; the want to work above and beyond’ and have high standards of commitment, dedication and achievement.

If you would like to forge your future with an exceptional care company that’s really going places then please apply by writing a covering letter / email explaining why you think you may be the right person for the job and attach your CV. We would like to know why you would be good for our job, not simply listing what you have done in the past.

What is it about this role that appeals to you

Why Home Instead Senior Care

What aspects of the personal profile’ we are looking for as contained in the job advert do you think you would be able to bring to our team

If you do not provide a covering letter with this information, you will not be considered for an interview. Please note also that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role will close early therefore please do not hesitate to submit your application. Required skills

Computer Literate

Empathy

Organisational Skills

Quality Control

Supervisory Experience

Keyskills :
Computer Literate Empathy Organisational Skills Quality Control Supervisy Experience