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Test Centre Associate

Reed in Partnership
Job LocationStockport
EducationNot Mentioned
SalarySalary not specified
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , part-time

Job Description

Reed in Partnership changes peoples lives for the better.Are you passionate about providing excellent customer serviceWould you like a role that enables you to meet and help new people every dayThen consider the position ofTest Centre Associate atReed in Partnership! We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employersand providing youth services. Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Testsa year across several regions of the UK. Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance withthe assessment standards set by the DVSA.What is the role about:Our Test Centre associates are responsible for welcoming candidates to the test centre and facilitating their experience throughout the testing process. The main purpose of this role is to invigilate and ensure the efficient delivery of tests to candidateswhilst ensuring that relevant procedures are always adhered to. Just some of your day-to-day responsibilities will include:

  • Providing a high level of customer service
  • Checking candidates ID documents and booking them in on the system
  • Ensuring the integrity and security of tests are maintained.
  • Supervision and invigilation of tests
  • Explaining the test process to candidates and supporting with other queries
  • Reviewing tests and test centre scheduled
  • Performing daily test centre opening and closing procedures
  • Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion.
  • Handling and reporting incidents that could impact candidate testing.
Your Work Schedule:Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. The roles offer long term employment stability and the satisfaction of assisting people at a key momentin their lives.Shifts could range from:Full day shifts - this could be any time between 8.00am-5.30pm/6.30pm.Mornings - typically 8.00am-1.00pmAfternoons - typically 12.30-5.30/6.30pmEvenings - typically 4.30pm to 9.30pmAfternoon & Evenings - typically 12.00pm-9.00pmThis site operates 6 days per week, Mon - Sat, the ideal candidate needs to be available and flexible to pick up regular Mornings, Afternoons, Evenings and Saturday shifts.To be successful in this role, we are looking for someone with:
  • Applicants must hold a full UK driving licence due to the nature of the role (although driving will not be required for all locations)
  • Significant demonstrable experience in providing high-quality customer service.
  • Excellent attention to detail and accuracy.
  • Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities.
  • Experience in working with diverse customer groups.
  • Excellent judgment and decision-making skills.
  • Flexible in working hours and days, including evenings and Saturday.
  • Able to remain calm and deal with confrontational candidates in a professional manner.A minimum of 2 A-Levels or an equivalent Level 3 Diploma in combination withGCSE English LanguageGrade B or above (or equivalent Level 2 qualification)....

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