IT Change and Configuration Analyst

Job Description

Vitality, IT Change and Configuration Analyst, Stockport, £Competitive + Bonus + BenefitsWe’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we’re out to make the world a healthier, happier place.That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: complimentary breakfasts; regular onsite physical and mental wellness workshops; on-site health checks; annual flu jabs and access to our full range of partners and rewards.It’s what we call offering shared value, because a healthy, happy team is good for us, good for our members and good for you.As our IT Change and Configuration Analyst, you’ll get the benefits our members enjoy, including:- Our award-winning private Vitality Health insurance + wellness incentive programme- The Vitality Programme - Apple Watch, Ocado, Garmin, Champneys Spa days, half price gym memberships, Disney Store discounts to name a few!- Personal health fund + Life Assurance- Stakeholder Pension Plan with employer contribution- 25 Days annual leave + Bank holidays + option to buy and sell 5 more.- Flexible benefits package- Internal incentives, competitions and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime- A genuine opportunity to grow and establish a long-term careerAs our IT Change and Configuration Analyst you will work closely with IT Operations, Architects, Project Managers, BAU support teams and 3rd party service providers, ensuring adherence to the IT Operational Change Management Policy across all environments.Responsibilities as our IT Change and Configuration Analyst include:- Act as the day to day lead of the change function and its team members- Act as an escalation point for Change requesters, approvers and business stakeholders- Third party relationship management and accountability- Define and implement policies and standards for Change workflows- Assessment of Change impacts and risks, taking decisions on behalf of the business- Support the strategy for the change function- Publish and conflict management of a consolidated forward schedule of IT changes affecting the UK business- Oversee and continually develop the weekly Group Technical and Business CAB meetings- Attendance of a Daily/Weekly Service Review and preparation and publication of morning and evening Daily Change reports- Facilitation, co-ordination and governance of multiple daily third party changes- Governance of failed changes and unauthorised changes- Oversee and drive service improvements within the change function- Governance and support of other process improvements throughout the business that require change management- Develop and define a business communication strategy around change management- Audit coordination and supporting resolutions for any findings and mitigation- Develop and driving of Asset and Configuration processes- Maintain CIs to the required level of detail using discovery sources and other external input- Maintenance of Asset and Configuration CMDBs- Support and drive accuracy of data within the CMDB and data repositories- Support the Transition Manager with on boarding of projectsWhat we’re looking for in ourIT Change and Configuration Analyst:Essential- ITIL Foundation/practitioner qualifications- Significant in IT Change Management- Significant IT experience in the insurance sector- Working knowledge of MS Outlook/Word/Excel/PowerPoint with Project & Visio- Experience of working within deadlines- An ability to communicate at all levels- Thorough practical knowledge of change/release, configuration principles and processes- Excellent knowledge of Data analysis within an IT environment- Excellent attention to detail- Previous experience in the maintenance and creation of key service metrics- Full understanding of Asset and Configuration processes- Knowledge of IT and infrastructure environmentsDesirable- ITIL Service Transition certification- ITSM tooling knowledge an advantage, (current tool ServiceNow)- Familiarity with SIAM and VeriSM- Detailed understanding of the financial services sector with insurance knowledge an advantage- Experience of working in a primarily outsourced environment- Strives to improve Customer Service metrics or identifies opportunities to do so- Identifies and then resolves data queries and exceptions- Experience in Asset and Configuration CMDBs, with supporting knowledge of integration with discovery tooling, such as Active Directory or SCCM- Experience with systems monitoring, log investigation, and application awareness- Experience with event management platforms (Dynatrace, Nexthink, Rapid7, SCCM)- Familiarity with Operating Systems - Linux/UNIX/Windows/VMware; Datacenter hardware - servers, network appliances, backup hardware, etc; User administration, Active Directory, LDAP, etcWorking for Vitality, youll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.Closing Date: Wednesday 20th May 2020If you feel you have the skills and experience to become our IT Change and Configuration Analyst, thenplease click apply’ today.