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Job Location | Stockport |
Education | Not Mentioned |
Salary | £23,900 per annum, inc benefits, OTE |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
About The RoleTeam- Customer Service Division, Member CareWorking Pattern- We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation,2 days a week in the office and 3 days a week at home.We are flexible with a variance of hours available so just ask when we talk to you.Salary / Bonus- We offer a starting salary of £23,900 with the ability to work towards £24,900 after one year. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month!Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday yearWhat will you do as a Customer Service Advisor in Member CareWe celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You’ll be taking inbound calls from customers going through an emotional time in theirlives.The ideal candidate will live and breathe our Customer Charter. They will need to show empathy and be resilient when supporting our members through their health concerns. They will take ownership of queries and be proactive when looking for solutions. Theywill bring the best version of themselves to work every day and they’ll have the drive to work hard even on the toughest days.Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive.The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan.