Employment Advisor

Job Description

Employment AdvisorSalary: £28,000 - £30,000Location: Stamford, LincolnshireThe role of the Employment Adviser will be to support our clients in the program provide motivational support to build positive relationships, guide, inspire, challenge, encourage and help individuals obtain their career goals. Our ideal candidate will haveexcellent customer service skills, be target driven as well as a motivational adviser to build positive relationships. You will have a high level of initiative and motivation with the ability to seek out solutions to problems and be able to work under pressure,without day-to-day supervision. You should also have experience working in an advising and guidance environment or previously worked within employability.If you are from a sales/recruitment background or work in an environment that involves problem-solving and helping others, then we would love to hear from you.Join us and be proud to help our communities and be part of the recovery ensuring no one is left behind.Responsibilities

• Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
• Progressively manage a caseload of referred customers using a variety of appropriate strategies to help them overcome barriers to gaining employment.
• Deliver a positive experience to new customers, ensuring they engage with you and the programme.
• Achieve the Customer Service Standards required on the programme.
• Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer’s personal circumstances, ambitions and goals.
• Co-produce personalised tailored Action Plans featuring SMART targeting to enable positive and timely progression.
• Provide tailored support in all aspects of job search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment.
• Where required, provide appropriate training/guidance to customers to help them master digital technologies, in order for them to engage in guided self-service learning materials and online job vacancies.
• Fully understand the local labour market, to source suitable job opportunities.
• Develop relationships with key stakeholders to maximise job opportunities, i.e., federation of small businesses, chamber of commerce, JCP partnership managers.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.

Skills and ExperienceEssential

• A good working knowledge of the local labour market in the specified geographical locations.
• Experience in supporting and coaching individuals to achieve their goals.
• Experience of working in a target-driven environment.

Desirable, but not essential:

• IAG Qualification
• Knowledge of the employability industry.
• Knowledge of the recruitment industry.
• Experience of working with people in the provision of information, advice & guidance’.
• Full driving licence to enable deployment across a specified geographical area (region), when required.

Keyskills :
AdviceCustomer ServiceInterview PreparationJob OpportunitiesIAG