Customer Service Advisor

Job Description

Here at Pertemps I am pleased to be recruiting for 2 more customer service advisorsto support an existing team that is expanding further in an office based environment within Stamford.If you are a friendly, hard working, motivated team player with strong customer service experience that is looking for a new challenge in a company that is big on training, supporting their colleagues and rewarding hard work then this is the role for you.Job Title :- Customer Service AdvisorLocation :- Stamford, LincsHours :- 8am to 4pm/9.30am to 5.30pm Mon to Fri (35 hours a week)Salary :- £20,000 to £24,000 depending on experience, rising to £26,000 post successfultraining and probation periodDuration :- This is a 12 month fixed contract which may become fully permanent for the right candidate-As a Customer Service Advisor, you will be communicating with new and existing customers. Within this role you will provide them with information and advice about products and services. Working via phone, email, and chat, you will have strong communications skills and IT skills, be a problem solver and have the ability to deliver excellent customer service at all times.Guiding and supporting the students and members you will have the ability to self motivate as well as team work, to deliver quality work across multiple tasks within required deadlines. You will be adaptable to change and have the enthusiasm to develop your skills and knowledge.Key Responsibilities/Duties :-

• Responsible and accountable for providing high quality service via all contact mediums to both internal and external customers ensuring that company SLAs and KPIs are met
• Responsible and accountable for identifying and assessing customer needs and responding to all enquiries timely, with clear and accurate information

• Responsible for maintaining customer information and requests on the CRM database including managing all customer complaints within policy, providing appropriate solutions and responses within agreed time limits and following up to resolution
• Responsible for supporting departmental continuous improvement via non-conformance/corrective action requests, through logging, reporting, root cause analysis and implementing future preventative measures and ensuring all electronic and manual processesand procedures are maintained to support Business Continuity
• Provide support and professional communication to customers regarding a variety of information and policies
• Responsible for updating and maintaining the accuracy of financial information and ensuring that systems are correctly maintained to enable accurate reporting
• Responsible for the management of skills training and event bookings, including taking payments, chasing provisional bookings, and handling cancellations while ensuring a smooth customer journey while maintaining the booking terms and conditions
• Responsible for the assessing of applications for membership upgrades based on the requirements set out
• To investigate and manage failed direct debit payments, ensuring the member is informed and alternative payment options are provided
• Taking personal accountability to be respectful of the potential for Conflict of Interest occurring, are knowledgeable of the internal and external regulatory requirements and your personal responsibility including escalation of any concerns
• Ensuring PCI compliance when receiving and processing payments
• To carry out any additional customer service duties that may be required to support the business and customers

Skills/Experience :-

• Previous experience of working in a customer service environment
• Strong attention to detail and committed to quality and accuracy
• Good numeracy and literacy skills
• High level of IT literacy including Microsoft office
• Commitment to 1st class customer service
• Ability to prioritise and work under pressure to tight deadlines
• Strongly motivated by working in a team environment
• Good level of verbal, written & reporting skills

If this sound like you, apply here...

Keyskills :
customer service administration it microsoft office