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Technical Support Engineer

Huntress
Job LocationStaines-upon-Thames
EducationNot Mentioned
Salary£200.00 - £285.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Technical Support Engineer A powerhouse within the cloud computing platform industry is looking for a Technical Support Engineer contractor to join their team in Staines on an initial 12 month assignment with the flexibility to work remotely 3 days each week.The successful Technical Support Engineer contractor will be a Customer Advocate for a global organisation providing support to users/administrators of our platform. Contributing to the growth of best practices for delivery of support services.In this role, the Technical Support Engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the software and platform.A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologiesincluding web, chat, email, case updates, as well as direct telephone support.Skills / Experience Required

  • Experience providing SaaS support
  • Experience developing applications within the ServiceNow Platform
  • Experience diagnosing performance related issues.
  • Experience using tools like Eclipse, Splunk, Xcode, Android studio, SauceLab
  • UI development or support experience
  • Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development
  • Reading and debugging Java and JavaScript code (Writing JavaScripts will be beneficial)
  • Troubleshooting experience using browser developer tools
  • Advanced knowledge of the components in cloud/web applications and experience in Application Support. Mobile application support experience will be bonus.
  • Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Good experience with relational databases (e.g. MySQL, Oracle).
  • Good experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
  • Experience using Linux/Unix OR Microsoft Server
  • Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Personal commitment to quality and customer service
  • Ability to multi-task and efficiently manage case backlog
  • Should be a team player working efficiently in a collaborative environment
  • Proven ability to maintain a professional demeanor when handling complex user issues (difficult customers)
  • Leading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in timely manner.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgroundsand will ensure measures are met when required, to allow a fair process throughout.PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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