External Communications Manager

Job Description

ADP are hiring a External Communications Manager to join our growing Service team! Location: This role can be based out of our Staines OR Cheadle office -Staines - 2 Causeway Park, The Causeway, Staines-Upon-Thames, TW18 3BFCheadle - Southgate Centre One, 319 Wilmslow Road, Heald Green, Cheadle, SK8 3PWHybrid working — 3 days in office & 2 days from home* Are you ready to join a company offering career advancement opportunities throughout your career journey* Do you have a strong background in providing and managing external communications* Are you looking for an inclusive environment with a culture of collaboration and belongingIf so, this may be an opportunity for you! Read on and decide for yourself. JOB PURPOSE:A pivotal role responsible for developing creative and proactive ways of communicating to our clients to improve brand awareness as a leader in HCM solutions, retain, grow our clients and make a positive impact on client experience. This role will work closelywith business leaders within Service to develop innovative multi-channel marketing communications, keeping our clients informed of legislation changes, development advancements and thought leadership in HCM. A key part of this role will involve increasingour value proposition and delivering consistent communication to clients.KEY DUTIES/TASKS:

• Develop, implement and deliver a comprehensive external communications strategy working with the Internal Communications Specialist, Sales & Marketing Team and ADP Corporate communications teams
• Manage a calendar of external communication initiatives that keeps all teams clear on planned activity -- ensure this is aligned with Internal Communication and Sales & Marketing initiatives
• Developing a multi-channel external communications strategy to retain, grown and improve client experience
• Deliver engaging webinars
• Strong communication, negotiation and diplomacy skills working with Senior Stakeholders including our Executive Leadership team
• Commercial awareness, ability to work against a budget and tight time frames
• Align external communications with our vision and ensure all communications are impactful and on brand
• Use of Eloqua email marketing software to distribute and measure effectiveness of communications
• Work closely with senior leaders in ADP UK to help drive effective communications to clients
• Support & cover the Internal Communications Specialist role when required including during holiday and sickness
• To align with the ESI communications team to share best practice and alignment with ongoing initiatives

GENERAL:

• Apply ADP communications governance, brand values and visual identity guidelines to all communications through multiple channels: internal events / email / posters and infographics/associate portal/video/collaboration software.
• Work with the Enterprise Learning Team to promote effective internal and external client communication
• Support and advise managers and leaders within Service with expert external communications guidance, enabling them to be effective communicators
• Coach key stakeholders as required on communication matters e.g. presentation style and use of language

• Monitor and engage as required on business projects & initiatives providing effective communications support
• Be aware of, review and implement the latest communication methods and strategies where appropriate
• Deliver against objectives, deadlines and within agreed budgets
• Reporting to the Head of Service

QUALIFICATIONS:

• Graduate level with professional qualifications in Communications, Marketing or similar
• 5 years experience in external communications working with senior stakeholders

• Demonstrated experience with content management creation, marketing programs, complex communication initiatives & deployments.
• Experience using selecting and using best communications vehicles to convey messages
• Experience using professional email marketing software

SKILLS:

• Strong communicator & presenter with exceptional verbal and written communication skills
• Highly organised, proactive with strong project management & time management skills
• High attention to detail with strong written, layout & design & professional publishing skills
• Highly creative and innovative, able to think laterally
• Strong knowledge & understanding of trends in digital media/social media
• Event organisational skills with ability to work under-pressure to tight deadlines
• Proactive with hands-on approach
• Independent, self-motivated and enthusiastic
• Strong collaboration skills and ability to work in a matrix environment
• Solutions orientation to bring results to develop and execute strategic communications plans
• Ability to deliver program analysis and metrics
• Excellent organization and multitasking skills with meticulous attention to detail
• Ability to interact with and influence all levels of management
• Strong commercial awareness

Benefits:

• 23 days holiday
• Flexible benefits – private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
• Employee Assistance Program
• Company social events
• Annual salary reviews
• Annual bonus
• Paid study support

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

• Belongby joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

• Grow your careerin an agile, fast-paced environment with plenty of opportunities to progress.

• Continuously learnthrough ongoing training, development, and mentorship opportunities.

• Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Focus on your mental health and well-being.&