Membership and Enquiries Assistant - Training / Education

Job Description

Do you have administrative experience within a training / education / academic settingRole Info:Membership and Enquiries Assistant - Specialist Dyslexia Training & Education ProviderHours: 37.5 hours per weekSalary: £21,000 - £24,000 (dependent on experience & qualifications)Plus pension + bonus + benefitsThe Membership and Enquiries Assistant Role:We have an exciting opportunity for a new Membership and Enquiries Assistant for our growing company. This newly created role will support two of the organisations departments - the Dyslexia Guild and Dyslexia Action team.You will help with enquiries and the administration of professional registration and membership. The successful candidate will work alongside a successful and friendly team to provide a high customer service to enquirers of the Dyslexia Guild and DyslexiaAction.We offer flexibility in how you work. For most roles we are able to facilitate working up to 40% of your time being worked from home. We are also happy to support other types of flexible working such as a job share.About us:We are a successful and expanding company providing training courses to teachers, education professionals and psychologists. We aim to transform lives and societies by providing outstanding and inclusive professional development. Already globally recognisedas being at the vanguard of our sector, we aim to further expand the professional development offered by Dyslexia Action and Real Training to become industry-leading examples of professional development utilising our innovative fusion of psychology, educationand technology expertise. The Dyslexia Guild is a professional association for Specialist Teachers and Support Tutors. We are a friendly, successful and growing company that has been founded and led by psychologists who believe in the importance of a positivepeople culture. Our values are embedded in the work that we do and underpin our business culture.Our Values:+ Inclusivity - valuing others, respecting others, recognising and celebrating the contribution of all+ Positivity - taking a positive outlook to challenges and embracing change and opportunity+ Curiosity - seeking to reflect, learn, ask questions and challenging orthodoxies+ Integrity - acting fairly, honestly, and consistently+ Growth - seeking growth and positive change for individuals and organisations+ Sustainability - helping regain ecological balance.We have over 65 employees and many expert tutors and psychologists. We also offer an e-learning consultancy, an online shop and educational psychology services to schools and parents. We have a strong culture of ethical business practice and are strivingto achieve B-corp status. We value diversity and inclusion and are committed to education and its ability to change lives. We are committed to making a positive difference to the lives of children and promoting inclusive practices across education by deliveringhigh-quality professional development for teachers.About you:You are an individual with an understanding of academic certification, apt at handling data and maintaining databases. Therefore strong IT skills and an eye for detail is key in this role. Previous customer service experience or sales experience in the academicarena is a great advantage. Flexibility in your approach to tasks is a great skill as youll work within a team and at times have to support other administrative tasks, within the Dyslexia Guild and Dyslexia Action team.Person specification:The successful applicant will be able to demonstrate:+ Educated to BTEC or A Level or equivalent experience+ Prior experience and understanding of academic certification and assessment criteria is desirable+ Attention to detail and a high level of accuracy+ Experience in managing databases and extracting information from them+ Excellent customer services skills+ Excellent communication skills both written and verbal+ Excellent IT skills; particularly familiarity with word processing, and spreadsheets. Knowledge of and experience with GSuite would be an advantage.+ Experience in sales is desirable but not essential because you could help the team who help people choose a course that is right for them.Benefits:We build our team with talented, positive-thinking and experienced individuals from diverse backgrounds. Working at Real Group brings many benefits including:+ Flexible working within a friendly, supportive team+ Competitive salary+ Annual bonus (non contractual and subject to companys performance)+ Holiday and pension+ Training and professional development opportunities+ Heath and dental plan+ Salary sacrifice options for purchasing a bicycle or leasing an electric car.We are an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all.Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone.Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.