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Help Desk Support Analyst

HighPoint
Job LocationStaines-upon-Thames
EducationNot Mentioned
Salary£28,000 - £32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are looking for a confident and outgoing Helpdesk Support Candidate to work for a software solutions company within the finance sector. The ideal candidate will have experience with supporting IT hardware and infrastructure as well as being able to implement software applications to windows platforms, with a good understanding of cloud-based applications. Working from home until January 2021As Helpdesk Support Analyst you will:

  • Be the first point of contact for general queries or issues.
  • Actively diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure stability/availability and consistency.
  • Ensure monitoring has been considered and implemented and all documentation is updated/maintained.
  • Learn and understand all features of the product suite and advise customers on using the product effectively, Minimize repeat incidents/failures.
  • Communicate technical terms and knowledge to non-technical customers and technically proficient customers.
  • Keep records and manage all requests, ensuring SLAs are met.
  • Maintain and manage ticketing systems ensuring they are used effectively, ensuring high levels of service is provided and positive feedback is received from the customer.
    • The ideal Helpdesk Support Analyst candidate will:
  • Have Azure, Rest API or cloud technology experience
  • Have an excellent understanding of windows platforms, operation systems and servers
  • Be proficient in all MS applications and have an understanding of cloud technologies (Azure / REST API etc.) and their benefits
  • Be a natural problem solver and analytical thinker
  • Have excellent customer service, written and verbal communication skills
  • Be a fast learner, passionate and willing to learn (Finance software, Finance terms, Data Management etc.)
  • Experience working with finance software products (desirable)
  • Experience in an IT customer support/consulting role
  • GCSE Maths & English at Grade C (4/5) (essential)
  • A Level or equivalent (essential)
  • Relevant degree in IT or related field (desirable).
    • Helpdesk Support Analyst Benefits:
  • Working from Home until January 2021
  • 25 days holiday plus bank holiday
  • Parking
  • Private Healthcare
  • Gym Membership
    • Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion. Required skills
  • Infrastructure
  • Sql Server
  • software support
  • windows applications
  • bug fix

    • Keyskills :
    Infrastructure Sql Server software suppt windows applications bug fix

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