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2nd Line Support Engineer

SDL Solutions Limited
Job LocationStaines-upon-Thames
EducationNot Mentioned
Salary£30,000 - £36,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

2nd Line Support Engineer required by a well-established IT Support company covering two sites around 25 miles from Staines-upon-Thames.You must have good customer service skills and IT knowledge to join their existing team.Purpose of the Job

  • Supporting internal and external customers with their technical issues over the telephone, via email and face to face
  • A general technical; understanding of Network Servers & Support
  • Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable.
Skills required
  • Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head officeand at various sites.
The ideal candidate needs to demonstrate
  • Technical experience and has worked in this type of role previously.
  • Ability to diagnose faults and solve technical issues
  • Support existing customers
  • Develop relationships with customer and deploy projects
  • Excellent communication skills, both written & verbal
  • Understanding of web technologies, databases, cloud technologies
Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare,Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior2nd Line Support Engineer - Staines-upon-Thames

Keyskills :
Active DirectoryVMwareWindows AzureWindows Server2nd Line

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