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Service Management Specialists Weekly Shifts

Meyer-Scott Recruitment Limited
Job LocationSt. Ives, Cambridgeshire
EducationNot Mentioned
Salary24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Service Management Specialists Meyer Scott Ref: VR/08420Location: St. Ives, CambridgeshireSalary: £24,000 per annumType: Permanent Office BasedShifts: Week 1: 7am to 3pmWeek 2: 2pm to 10pmWeek 3: On Call remotely covering 6-hour window from 7.45amWhen on call the person will get £20 per night Mon-Fri and £40 for a Sat-Sun irrespective of whether you worked.Our client is looking for a number of Service Management Specialists to be part of our Network Operations Centre in St Ives, Cambridgeshire.The Network Operations Centre is the hub of the organisation and is where all the action happens. Our client operates 24 hours a day, 365 days a year and provides first class support to a number of industry leading telecommunication organizations acrossthe world.Our client operates as a Telecommunication Infrastructure Services Company. Covering the full network lifecycle, delivering Managed Services and Projects for both fixed and mobile infrastructure networks across the operator and utility markets.What will you be doingThe successful candidate will be required to work on a shift rota basis, dispatching engineers to a range of fibre and network faults.You will work collaboratively with the Field Engineers, providing them support when required, working with the logistics team to ensure the fast delivery of all spares needed as well as liaising with customers to ensure they are constantly updated on theprogress of any job.What will your key responsibilities be

  • Prioritising all faults to meet SLAs
  • Arranging and coordinating access for various suppliers
  • Monitoring customer networks and ensuring all faults are triaged in a timely manner to ensure time to repair targets are met
  • Providing ad hoc reports as required to senior members of the team
  • Ensuring customers requirements are managed successfully through the internal processes and ticket management system Field Service Lightening (Salesforce)
  • Controlling and directing field engineers and spares deliveries
  • Tasking and tracking the work of the Technical Support Services team
What competencies are we looking for
  • Prior NOC experience, including the use of a ticket management system is desirable but training will be provided
  • Comfortable working on a shift pattern, to include nights, bank holidays and weekends
  • Excellent communication skills, both verbal and written
  • Outstanding confidence with the ability to use own initiative
  • Consistent organisational skills, enabling faults to be prioritised as required
  • Outstanding customer service skills: you are someone that customers and your fellow colleagues can rely on to ensure work is completed to the highest standard
  • Highly proficient in the use of Microsoft Office, with specific focus on Excel and Outlook
  • Good problem-solving skills
They promise development and reward opportunities for those who have the passion, enthusiasm, and work ethic to harness them. The benefits include:
  • 24 shifts annual leave
  • Access to our staff discount portal
  • Enrolment into pension plan
  • Free flu jabs each October
  • Group life assurance
Hours: Week 1: 7am to 3pmWeek 2: 2pm to 10pmWeek 3: On Call remotely covering 6-hour window from 7.45amWhen on call the person will get £20 per night Mon-Fri and £40 for a Sat-Sun irrespective of whether you worked.

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