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Customer Support Administrator

Pure Resourcing Solutions
Job LocationSt. Ives, Cambridgeshire
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Working for this leading fashion brand you will deliver a first-class customer service experience through positive engagements.You will be responsible for various tasks including dealing with customer queries, social media interactions, handling complaints, and responding to online reviews.Essential duties:

  • Deliver exceptional service to every customer interaction.
  • Engage positively with users on various social media platforms.
  • Ensure timely responses to all customer tickets within 24 hours.
  • Effectively handle customer complaints through to resolution.
  • Issue refunds and exchanges promptly based on internal warehouse system updates.
  • Gather customer insights on recurring issues and escalate to management.
  • Monitor and respond to online reviews.
  • Provide suggestions for improving our customer service.
  • Liaise with our fulfillment company to resolve issues around delayed/lost deliveries.
Skills and Experience:
  • Customer service experience.
  • Strong verbal and written communication skills.
  • Open and honest communication style.
  • High attention to detail.
  • Adaptability and the ability to think creatively.
  • Quick thinking and ability to switch tasks rapidly.
  • Possess a growth mindset for personal and company development.
  • Curious and eager to explore new opportunities.
Call Julie!Required skills
  • Customer service, social media

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