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Technical Support Engineer

Job LocationSt. Helens
EducationNot Mentioned
Salary£24,000 - £27,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Currently looking for a motivated and enthusiastic 1st & 2nd line support desk analysts to be based in St Helens - which is commutable from Warrington.I am looking for someone with a passion for excellence, strong customer service skills and a team player that is adaptable and efficient, in return you will be working with a business that is extremely ambitious, expanding rapidly and are offering world-class training and development. The working hours are from 8:00-17:30pm with a shift pattern that rotates bi-weekly.Role & Responsibilities1st & 2nd line support via service desk including;

  • Taking escalations from support desk analysts
  • Resolving customer issues within service level guidelines (SLA)
  • Gathering all relevant information from initial call/contact to ensure most efficient troubleshooting
  • Questioning customer effectively about issues and working to find alternative, more efficient methods
  • Skills & Qualifications
  • Windows Server Technologies - 2008 / 2012 /2016 essential. 2019 desirable
  • Mail Technologies - Exchange 365, Exchange Server 2013 / 2016 (Administration and set up)
  • Virtualisation (VMware and Hyper-V) - Administration and Set Up
  • Backup Technologies - Veeam, Datto Backup & Recovery
  • Hardware Experience - HP, Dell, NAS, SAN
  • Windows Desktop - 7, 10
  • Networking Experience - WAN, LAN, iSCSI, NAT, VPN, RDP, PAT
  • Building and configuring server hardware#
  • Understanding of ITIL Framework
  • Knowledge of ServiceNow
  • If you want to find out more information, please contact me on or on Required skills
  • 2nd line support
  • Keyskills :
    2nd line suppt

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