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Support Desk Engineer St Helens

Job LocationSt. Helens
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Role: Support Desk EngineerLocation: St Helens Salary: £23,000 - 25,000k Per AnnumMy client is looking for a motivated and enthusiastic support desk engineer to work out of St Helens. Do you have a passion for perfection, strong customer service skills and is a efficient and adaptable team player.Do you want to work for a company that is rapidly going and are offering world-class training and development. Then this is the role for you.Role & Responsibility

  • Taking escalation from support desk.
  • Resolving customer issues.
  • Gathering all relevant information from initial call/ contact to ensure most efficient troubleshooting.
  • Questioning customers effectively about issues and working to find alternative, more efficient methods.
  • Skills & Experience
  • Azure/Office 365 (Administration and set up)
  • Windows Server Technologies - 2008 / 2012 /2016 essential. 2019 desirable
  • Mail Technologies - Exchange 365, Exchange Server 2013 / 2016 (Administration and set up)
  • Virtualisation (VMware and Hyper-V) - Administration and Set Up
  • Backup Technologies - Veeam, Datto Backup & Recovery
  • Hardware Experience - HP, Dell, NAS, SAN
  • Windows Desktop - 7, 10
  • Networking Experience - WAN, LAN, iSCSI, NAT, VPN, RDP, PAT
  • Building and configuring server hardware
  • Understanding of ITIL Framework
  • If you are interested in this role apply below or alternatively contact me on or

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