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| Job Location | St. Helens |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Role: Technical Support Engineer - 2nd line Location: St Helens / Warrington Salary: £23,000 - 27,000k Per AnnumRole:Currently looking for a motivated and enthusiastic support desk engineer to be based in St Helens - which is commutable from Warrington.I am looking for someone with a passion for excellence, strong customer service skills and a team player that is adaptable and efficient, in return you will be working with a business that is extremely ambitious, expanding rapidly and are offering world-class training and development. The working hours are from 8:00-17:30pm with a shift pattern that rotates bi-weekly. Responsibilities:2nd line support via service desk including; -Taking escalations from support desk analysts-Resolving customer issues within service level guidelines (SLA)-Gathering all relevant information from initial call/contact to ensure most efficient troubleshooting-Questioning customer effectively about issues and working to find alternative, more efficient methods Technical Skills-Azure/Office 365 (Administration and set up)-Windows Server Technologies - 2008 / 2012 /2016 essential. 2019 desirable-Mail Technologies - Exchange 365, Exchange Server 2013 / 2016 (Administration and set up)-Virtualisation (VMware and Hyper-V) - Administration and Set Up-Backup Technologies - Veeam, Datto Backup & Recovery-Hardware Experience - HP, Dell, NAS, SAN-Windows Desktop - 7, 10-Networking Experience - WAN, LAN, iSCSI, NAT, VPN, RDP, PAT-Building and configuring server hardwareIf you want to find out more information, please contact me on or on Required skills
Keyskills :
Azure O365 backup netowrking DNS service desk 1st line suppt 2nd line suppt helpdesk