Business Engagement Adviser

Job Description

Were looking for a talented Business Engagement Adviser to work for us. We want to recruit someone with skills to drive forward business engagement and promote all services delivered by St Helens Chamber and key partners. If thats you then you could beexactly what were looking for.The Role:You will actively recruit and retain ChamberMembers, delivering an excellentbusiness development and account managementfunction ensuring they receive value for money. You will also build strong relationships with localbusinesses, Chamber Members, and non-members, to ensure their needs are understood and they are referred to relevant services and wider programmes that the Chamber and key partners deliver.You will also be required to:

• To contribute to the design and implementation of a Membership Strategy, working closely with Central Admin, Education, Events, Marketing, Business Support, Training, Apprenticeships and Senior Management Team.
• To schedule, host and deliver high quality events that are for Business Networking or Sector specific engagement objectives.
• To identify and attend external events ensuring that the Chamber and all services are represented. Attendance can include general networking, presenting, or exhibiting.
• To identify, schedule and conduct one-to-one meetings with intermediaries and other partner organisations, ensuring that Chamber services are promoted, and collaboration opportunities are identified and introduced.
• To ensure thatthe widerChamber staff has a goodknowledge ofMembership products and services and are fully aware of the business benefits of Chamber Membership.
• To onboard new Members recruited, ensuring they fully understand the range of services available to them and begin to engage with the Chamber in their first three months of Membership.
• To contribute to Chamber credit control activities, placing phone calls to overdue Members to encourage prompt payment.
• To support our objective of being the Voice of Business, by gathering intelligence from the local business community on issues they are facing and business priorities, feeding this into the wider Business Services team.
• To maintain all Customer Relationship Management (CRM) system records accurately and be able to generate appropriate reports and information from the CRM system.
• To complete all administrative duties assigned to the recruitment and resignation of Members

The Candidate:The ideal candidate for this Business Engagement Adviser will have the ability to manage effective customer and supplier relationships and have experience in using a Customer Relationship Management system. Ideally, they will also have experience in workingin a business development capacity.In addition, youll need:

• Excellent communication skills
• Excellent attention to detail
• Experience of working to targets
• Experience of attending business networking events
• Ability to build rapport with people at all levels
• To be highly organised
• Understanding of businesses and the challenges they face
• To be driven by quality with a strong focus on good service
• Ability to identify new opportunities

Does that sound like you If so, wed love to see your CV.The Package:Salary: £23,000 - £27,000Hours: 37 hours per week, Monday - FridayContract: PermanentBenefits

• Enhanced sick pay
• 25 days annual leave plus bank holidays, rising to 26 days after 2 years employment and 27 days after 4 years employment
• An additional days holiday for zero days sickness in a 12-month period
• Enhanced maternity, paternity and adoption pay
• Well-designed modern head office with good public transport links
• Free town centre parking
• Occupational Health support
• Aviva pension - statutory contributions to be made by employees, which can be increased. Enhanced employer contribution
• Life assurance
• Access to a range of learning opportunities including, e-learning and in role development
• Recognition awards
• Hybrid Working

The Company:We are a large dynamic social enterprise, with a long history of helping the business community create prosperity and opportunity in and around St Helens. The Chamber is a unique organisation, a private sector led not-for-profit that works with local businesses,partners and the community to contribute to growth and regeneration.We are an award-winning organisation. We have achieved the Kings Award for Enterprise, which is a highly prestigious award, and only around 200 other businesses across the UK have achieved it in 2023.We are also very proud to be one of the first organisationsin the Northwest to be awarded the Liverpool City Region Fair Employers Charter. We also are a Disability Confident employer and hold ISO9001 and Matrix accreditationsWe employ more than 90 people in a wide variety of roles across three locations in St. Helens. Some of our fantastic achievements in 2022 were:

• 382 young people supported through traineeships.
• 2018 people helped with career advice.
• 1407 people supported through short courses.
• 30 new local businesses started with our support.
• 850 business members - one of the highest membership rates in the UK.
• 320 apprentices in learning.
• 97% of Apprentices achieve a first-time pass rate.

We believe that by living our core values ofGiving A Voice, Leading Edge, Driven by QualityandSupportive and delivering on our