Customer Success Manager - Remote

Job Location	Sparkbrook
Education	Not Mentioned
Salary	70,000 - 100,000 per annum, negotiable, inc benefi
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

Customer Success ManagerRemoteUK / Spain / Account Management / Project Management / Customer Success / SaaS / B2B / Software70,000 - 90,000 baseAn exciting opportunity for an experienced customer success manager to join a thriving team. In the role your main responsibilities will be:* Acting as a strategic partner to clients, owning key relationships* Responsible for around 15 clients* Assisting in the onboarding of new clients* Guarding customer health, satisfaction and product adoption* Expand relationships with existing clients * Utilise data to identify areas of opportunity* Optimise existing processes within the company and enhance all customer success initiatives* Develop and share best practices with team members* Create training documentation for new systems* Propose creative ideas to automate and scale business processesTo be successful in the position, you will likely be/have:* Comfortable having 2 direct reports* Qualification in Business, Marketing, Fashion Merchandising, or a related field* 5+ years experience in a CSM position in a B2B SaaS company* Comfortable presenting in large groups* Experience in retail or fashion is a bonusUK / Spain / Account Management / Project Management / Customer Success / SaaS / B2B / SoftwareUK / Spain / Account Management / Project Management / Customer Success / SaaS / B2B / SoftwareUK / Spain / Account Management / Project Management / Customer Success / SaaS / B2B / SoftwareBright Executive Recruitment is acting as an employment agency in relation to this vacancy.

Keyskills :
B2BSaaSsalesaccount managercustomer serviceaccount managementcustomer success manager

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