Internal Sales Administrator

Job Description

Internal Sales Administrator£23,000 - £24,000 per annumSoutham, Warwickshire08:30 - 17:00 Monday to Thursday and 8:30 - 16:00 Friday - 36.5 hoursPermanent Our Global manufacturing client based in Southam, Warwickshire are looking to recruit a permanent Internal Sales Administrator.The role:To contribute to the efficiency and profitability of the business by effectively supporting the Sales Department to maintain and develop new profitable business from existing and potential customers, whilst upholding a high level of customer satisfaction.Internal Sales Administrator Responsibilities:

• To provide the first point of contact for all customer enquiries and respond to customers promptly to ensure that their requirements are met in accordance with quality procedures and company standards.
• Aim to exceed customers expectations in terms of delivery, quality and service.
• Provide comprehensive sales administration assistance to the sales team supporting the business with effective sales order processing and administration services, in accordance with quality procedures and standards
• Welcome visitors and prepare refreshments for staff and visitors
• Respond to phone calls, emails and faxes in a prompt and efficient manner assisting customer or taking messages
• Deal with enquires and enter them onto the company database
• Prepare and register all quotations (verbal and email) and ensure they are received by the customers
• Assist in the processing of sales orders, despatches, sales invoicing
• Ensure delivery dates are met in accordance with customer requirements and our confirmed acknowledgements
• Carry out all general administration duties, including filing and incoming post
• Assist with estimating to gain an understanding of products to help secure competitive pricing from suppliers
• Track and monitor quotations and plan to follow them up in a timely manner
• Arrange export documentation and carriage for UK and overseas orders, as required
• Undertake Basic Internal Works / Bill of Materials and instructions
• Update workshop instructions on Sage when completed
• Maintain customer files and records
• Process returns to customers
• Support the sales team with any changes to daily work and instructions
• Write test certificates, conformity certificates and origin certificates for customers
• Resolve queries including delayed deliveries, stores issues and on the sales ledger
• Participate in tasks relating to marketing, updating company website and exhibitions, when requested
• Liaise with all suppliers for price and delivery on products
• Provide technical support to customers and outside personnel

Internal Sales Administrator requirements:

• Excellent customer service, providing a friendly and courteous front of house image
• Excellent communication and people skills
• Proactive and capable of planning ahead and time management
• Organised and methodical
• Effective interpretation of instructions
• Proficient typing and data processing
• Computer literacy, capable of using Sage Accounts, Internet, email and the Microsoft Office suite
• Adaptable and flexible and capable of managing changing priorities and tasks

Benefits:

• Private Medical Insurance after successful completion of a 6 month probationary period
• Discretionary annual bonus
• 20 days holiday + 3 days for the Christmas shutdown + 8 statutory days = 31 in total
• Sickness - discretionary company sick - full pay for the 12 weeks, followed by 50% of pay for a further 12 weeks per year after successful completion of a 6 month probationary period
• Pension

Please apply in the first instance with a copy of your CV.KSDaventryKelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kellys Privacy Statement. For information regarding data protection at Kelly, please visit theKelly website and have a look into the Privacy Statement.As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.