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Customer Service Assistant

Job LocationSoutham
EducationNot Mentioned
Salary22,000 - 23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service AssistantPaying 22-23k depending on experience, hybrid working hours once fully proficient, 20 days holidays + bank holidays, Pension, life assurance, Westfield healthcare cash plan.Working hours are from 8.30 am to 5 pm Monday to Thursday; 8.30 am to 4 pm Fridays.We wish to recruit a Customer Service Assistant to work alongside our Internal Sales Department and Sales Co-ordination Department, who has good customer service experience and would like to broaden their responsibilities to include key accounts.Responsibility of Customer Service Assistant

  • Order capture/processing from multiple sources: telephone, fax, e-mail, web order portal
  • Customer query handling concerning products, order status, requests for collections andaccounts receivable status.
  • Quotations handling, including special products.
  • Update of the customer relationship management (CRM) database with pricing and notes as necessary
  • Project coordination of order and customer care activities in relation to designated key accounts.
Requirements of Customer Service Assistant
  • A good telephone manner
  • Strong customer service experience,
  • Relishes the opportunity to join a small, busy team and enjoy wide customer service responsibility
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