Bank Operations Assistant

Job Description

About The JobPractice Plus Group are looking for an Operations Assistant on a Bank basis to assist the coordinator and work alongside 111 to ensure a seamless delivery of out of hour’s patient care. You will also liaise with patients and monitor the dispatch queue and book Primary Care Centre (PCC) appointments where appropriate. Accurately record information and refer to the appropriate health professional in a timely manner and assist in the monitoring and reporting on service performance and escalating when needed. This is a great opportunity as some operational Assistants have trained and moved on to be Coordinators. This is a Bank contract, meaning you can work shifts flexibly depending on your personal circumstances. As this is an out of hours service, this runs between 18:00pm until 08:00am Monday to Thursday and from 18:00pm on Friday through to 08:00am on Monday. We are specifically looking for cover for overnights and weekends.ResponsibilitiesYou will be responsible for Handling in/outbound calls promptly and efficiently, dealing with patients in an empathetic and considerate manner. Assisting the clinical Navigator & co-ordinator at peak times in achieving performance levels. You will be require to attend quarterly staff meetings and training sessions whilst Keeping abreast of changes in services and products. General administrative duties will play apart and you will monitor the active case queue to ensure all calls have the correct information and are visible to the correct region.West London OOHPractice Plus Group currently delivers an Out of Hours (OOH) Service in West London,Southall. The OOH service is an appointment based service that is accessed via the national NHS 111 service. Patients are assessed via the 111 team and if it’s clinically appropriate, they will get referred on to our OOH service. The “Out of Hours” period is deemed as being after 18.30pm to 08.00am the following morning on weekdays, and all day Saturday’s, Sunday’s and bank holidays.Who Were Looking ForYou will have the ability to work effectively under pressure accurately and with attention to detail whilst using an effective telephone manner. You will require relevant computer skills and familiarity with word/ email packages. Good organisational, administration, communication skills, ability to negotiate, influence and persuade as appropriate will also be strong skills you will posses.Additional InformationOnce you have applied to this job, you will be contacted by Karla who sits within our recruitment team by phone or email if you have been shortlisted for interview. Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer. Practice Plus Group reserve the right to close this advert early, if a sufficient number of applications have been received. If you would like more information, please contact Karla Smith - / .Pay Rates: Monday to Friday (08:00 – 23:59) - £8.91 per hour Monday to Friday (00:00 - 07:59) - £12.29 per hour Weekends (08:00 - 23:59) - £9.44 per hour Weekends (00:00 – 07:59) - £13.19 per hour • Regional/national opportunities • Free online and face-to-face training • Online discounts